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CIS-Customer Service Management CIS-CSM Dumps PDF

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Question 8

Which of the following options can a survey administrator define on an individual survey? (Choose two.)

Options:

A.

The ability for end users to decline survey assignments

B.

Number of survey reminder notifications

C.

Trigger conditions Most Voted

D.

Anonymize responses

Question 9

Which of the following is a condition for matching rules?

Options:

A.

Agent domain

B.

Assignment

C.

Switching

D.

Specific case attributes

Question 10

Which roles are considered external?

Choose 2 answers

Options:

A.

Partner Admin (sn_customerservice. partner_admin)

B.

Customer Admin (sn_cuslomerservlce.customet_admin)

C.

Customer Service Agent (sn_customerservice_agent)

D.

Consumer Support Agent (sn_customerservice.consumer_agent)

Question 11

Major Issue Management uses which one of the following capabilities?

Options:

A.

Governance Risk and Control

B.

Targeted Communications

C.

Asset management

D.

Record producers

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Exam Code: CIS-CSM
Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Last Update: Dec 22, 2024
Questions: 239
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