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CIS-CSM Exam Questions Tutorials

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Question 16

Which table must be extended when creating a new case type?

Options:

A.

Case (sn_customerservice_case)

B.

Case Task (sn_customerservice_case_task)

C.

Task (task)

D.

Case Type (sn_case_type)

Question 17

The case digests feature includes which types of case communication? (Choose two.)

Options:

A.

Case Lifecycle Reports

B.

Case Action Summaries Most Voted

C.

Post Case Reviews Most Voted

D.

Case Post Mortem

Question 18

Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)

Options:

A.

Manage requests

B.

Execute assigned tasks

C.

Close work orders

D.

Manage cases

E.

Manage assets

Question 19

What features are included with the Customer Service Portal?

Choose 3 answers

Options:

A.

Header with links for different customer activities such as creating a case

B.

Search feature to get Information from several repositories

C.

Links to information sources such as the knowledge base, community and customer support

D.

Links to marketing promotions and product coupons

E.

The ability to create new accounts

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Exam Code: CIS-CSM
Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Last Update: Dec 22, 2024
Questions: 239
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