New Year Special 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: Board70

CIS-Customer Service Management CIS-CSM Book

Previous
Page: 14 / 17
Next
Question 56

Access to a Knowledge base or Article can be restricted based on a customer’s assets and the product models using which of the following? (Choose two.)

Options:

A.

Knowledge Product Entitlements

B.

Data Policy

C.

ACL

D.

User Criteria

Question 57

Out-of-box, which functionality handles state transitioning for case management?

Options:

A.

Business Rules

B.

Flows

C.

Workflows

D.

State Flows

Question 58

How are Service Catalogs and Catalog Items related? (Choose two.)

Options:

A.

A catalog item can be associated with one or more service catalogs Most Voted

B.

Access to catalog items is determined by the service catalog's assigned user criteria

C.

Service catalogs may contain multiple catalog items Most Voted

D.

A catalog item can only be associated with one service catalog

Question 59

Which of the following roles can update a consumer's record? (Choose two.)

Options:

A.

Consumer Support Agent {sn_customerservice.consumer_agent)

B.

Customer Service Manager (sn_customerservice_manager)

C.

Customer Service Agent (sn_customerservice_agent)

D.

Customer (sn_customerservice.customer)

Previous
Page: 14 / 17
Next
CIS-Customer Service Management CIS-CSM Dumps PDF, CIS-Customer Service Management CIS-CSM Full Course Free, CIS-CSM Exam Questions Tutorials, CIS-Customer Service Management CIS-CSM Updated Exam, CIS-CSM VCE Exam Download, CIS-Customer Service Management Changed CIS-CSM Questions, Pass CIS-CSM Exam Guide, Ace Your CIS-CSM CIS-Customer Service Management Exam, CIS-CSM Reviews Questions, CIS-CSM ServiceNow Exam Lab Questions, Changed CIS-CSM Exam Questions, Free CIS-CSM ServiceNow Updates, CIS-Customer Service Management CIS-CSM Book, New Release CIS-CSM CIS-Customer Service Management Questions, ServiceNow CIS-Customer Service Management CIS-CSM New Questions, Full Access ServiceNow CIS-CSM Tutorials,
Exam Code: CIS-CSM
Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Last Update: Dec 22, 2024
Questions: 239
CIS-CSM pdf

CIS-CSM PDF

$25.5  $84.99
 Add to Cart
CIS-CSM Engine

CIS-CSM Testing Engine

$28.5  $94.99
 Add to Cart
CIS-CSM PDF + Engine

CIS-CSM PDF + Testing Engine

$40.5  $134.99
 Add to Cart