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Certified Implementation Specialist - IT Service Management

Last Update Nov 23, 2024
Total Questions : 170 With Comprehensive Analysis

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Certified Implementation Specialist - IT Service Management Questions and Answers

Questions 1

You have just upgraded your instance and have not migrated to multimodal change.

Using the default settings, when you click on Change > Create new, what page displays?

Options:

A.

Change Interceptor

B.

Change Form

C.

Change Landing Page

D.

Change Overview

Questions 2

Prior to Quebec, when you click Change > Create New, which page is displayed?

Options:

A.

Change Landing Page

B.

Change Form

C.

Change Catalog

D.

Change Wizard

E.

Change Interceptor

Questions 3

In the Quebec release of Change management, what new architectural features were added?

Options:

A.

Catalog builder and Change Designer

B.

Change Flows, Change Designer and Change Approval Matrix

C.

Change Models, Change Flows and State Transition Models

D.

Change PIR Assessments, Change Designer and Change Approval Policies