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CIS-CSM PDF

Last Update Dec 22, 2024
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ServiceNow Certified Implementation Specialist - Customer Service Management Exam

Last Update Dec 22, 2024
Total Questions : 239 With Comprehensive Analysis

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Questions 1

Which of the following best describes how the CSM application uses the Asset table?

Options:

A.

CSM uses the Product table instead of the ITSM Asset table

B.

Because CSM Assets are managed differently from ITSM Assets. ServiceNow uses different Asset Tables foe CSM than it does for ITSM

C.

ServiceNow uses the same Asset table for both CSM and ITSM. however, CSM has a different subset of fields

D.

CSM uses the Product Model table instead of the ITSM Asset table

Questions 2

Upon self-registration through the Consumer Service Portal, a record is created in: (Choose two.)

Options:

A.

Contact (customer_contact)

B.

Consumer User (csm_consumer-user)

C.

Consumer (csm_consumer)

D.

CSM User (csm_user)

Questions 3

What is a household entity?

Options:

A.

Group of users that usually share a common address and use services as a group

B.

Group of people that usually share a common address and use services as a group

C.

Group of customers that usually share a common address and use services as a group

D.

Group of consumers that usually share a common address and use services as a group

Next Question
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