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CIS-CSM ServiceNow Exam Lab Questions

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Question 44

Service-aware Install Base consists of which entities? (Choose three.)

Options:

A.

Installed Products

B.

Install Base Items

C.

Assets

D.

Sold Products

E.

Configuration Items

Question 45

Which of the following is correct regarding the social med a channel?

Options:

A.

Cases cannot be created from any of the social channels

B.

Cases are NOT created automatically from any of the social channels

C.

Cases can be created automatically depending on which social channel is used

D.

Cases are created automatically from all of the social channels

Question 46

What are the advantages of leading indicators over lagging indicators? (Choose two.)

Options:

A.

Hard to influence

B.

Prospective Most Voted

C.

Retrospective

D.

Easy to influence

Question 47

Based on which out-of-box attributes can Special Handling Notes be applied to cases?

Choose 3 answers

Options:

A.

Product Model

B.

Account

C.

Service Contract

D.

Contact

E.

Install Base Item

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Exam Code: CIS-CSM
Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Last Update: Nov 21, 2024
Questions: 239
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