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ServiceNow CIS-Customer Service Management CIS-CSM New Questions

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Question 64

Partner admin contacts have access to the data of both their partner accounts and customer accounts.

Options:

A.

True

B.

False

Question 65

What is the equivalent of NOT selecting any group, when configuring multiple active configurations of OpenFrame?

Options:

A.

Selecting all the groups

B.

Selecting none of the groups

C.

Missing configuration

D.

Misconfigured

Question 66

What is required to enable the Follow the sun field on the Customer Service Case form?

Options:

A.

Nothing, it is a standard field

B.

The value property on the form must be set to true

C.

The plugin ‘com.snc.csm_time_recording’ needs to be activated

D.

The value property on the form must be set to true and the field added to the case form

Question 67

Regarding Account Teams, what is the purpose of marking a role as 'unique'?

Options:

A.

The role then becomes a child responsibility

B.

Ensure there is a dedicated account manager for that account

C.

The role then becomes a parent responsibility

D.

Prevent the same role being used on different customer accounts

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Exam Code: CIS-CSM
Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Last Update: Dec 22, 2024
Questions: 239
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