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Full Access ServiceNow CIS-CSM Tutorials

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Question 68

On the Customer Service Portal which personas can see work orders from their company hierarchy? (Choose two.)

Options:

A.

Partner admin

B.

Partner contact

C.

Customer admin

D.

Customer contact

Question 69

Which application must be activated to enable customers to check in on-line for future appointments?

Options:

A.

Business Location

B.

Walk-Up Experience

C.

Field Service Management

D.

Service Organization

Question 70

Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports which of the following decisions? (Choose two.)

Options:

A.

Case Escalation

B.

Case State

C.

Case Categorization

D.

Case Prioritization

Question 71

What should be part of the pre-engagement collateral?

Options:

A.

Frequently Asked Questions (FAQ)

B.

Scoping Guide

C.

Customer Service roles template

D.

Stock Keeping Unit (SKU) and pricing sheet

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Exam Code: CIS-CSM
Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Last Update: Dec 22, 2024
Questions: 239
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