New Year Special 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: Board70

CIS-CSM VCE Exam Download

Previous
Page: 6 / 17
Next
Question 24

What is a limitation regarding synchronization between a case and its associated work order?

Options:

A.

If information changes on the Case form it is not updated on the Work Order form

B.

Updates on a case or work order will only synchronize after the work order is approved

C.

When creating a work order from a case only the Account field on the work order form is filed in but not the Company field

D.

The data copied over to the Work Order form when creating a work order from a case cannot be configured or customized

Question 25

Which capabilities does the integration with Microsoft Outlook add-in offer? (Choose two.)

Options:

A.

Escalate a case on the add-m panel of Outlook

B.

Register the sender of an email as contact

C.

As the Microsoft Outlook user, register yourself as self-contributor

D.

Create cases using email content in Outlook for the customer contact

Question 26

The assignment workbench uses configurable matching criteria to evaluate agents in a selected group and provide an overall ranking. What are the different types of criteria available for the assignment workbench?

Choose 3 answers

Options:

A.

Correlation

B.

Simple Match

C.

Scripted

D.

Availability

E.

Aggregate

Question 27

In the Customer Service Management space what defines the term asset?

Options:

A.

A physical item

B.

A specific product instance supported for a customer

C.

A product that a company supports

D.

A resource that allows a business service

Previous
Page: 6 / 17
Next
CIS-Customer Service Management CIS-CSM Dumps PDF, CIS-Customer Service Management CIS-CSM Full Course Free, CIS-CSM Exam Questions Tutorials, CIS-Customer Service Management CIS-CSM Updated Exam, CIS-CSM VCE Exam Download, CIS-Customer Service Management Changed CIS-CSM Questions, Pass CIS-CSM Exam Guide, Ace Your CIS-CSM CIS-Customer Service Management Exam, CIS-CSM Reviews Questions, CIS-CSM ServiceNow Exam Lab Questions, Changed CIS-CSM Exam Questions, Free CIS-CSM ServiceNow Updates, CIS-Customer Service Management CIS-CSM Book, New Release CIS-CSM CIS-Customer Service Management Questions, ServiceNow CIS-Customer Service Management CIS-CSM New Questions, Full Access ServiceNow CIS-CSM Tutorials,
Exam Code: CIS-CSM
Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Last Update: Dec 22, 2024
Questions: 239
CIS-CSM pdf

CIS-CSM PDF

$25.5  $84.99
 Add to Cart
CIS-CSM Engine

CIS-CSM Testing Engine

$28.5  $94.99
 Add to Cart
CIS-CSM PDF + Engine

CIS-CSM PDF + Testing Engine

$40.5  $134.99
 Add to Cart