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Question 52

By default what can customers with the customer (sn_customerservice.customer) role see on the customer service portal? (Choose three.)

Options:

A.

Assets Most Voted

B.

Publications Most Voted

C.

Products Most Voted

D.

Contacts

E.

Contracts

Question 53

What role does the Engagement Manager play before the Workshop? (Choose two.)

Options:

A.

Project Manager

B.

Acts as intermediary

C.

Provides answers to technical problems

D.

Assists with technical requirements

Question 54

If the CSM Demo Data Plugin has been installed what are two options either of which will prepare that instance

to be used as part of the release path to production? (Choose two.)

Options:

A.

Zboot the instance

B.

Disable the Case Interceptor

C.

Remove the Demo Data via a HI Request

D.

Clone back to this instance from a valid instance

Question 55

What action can be performed by a Partner Admin (sn_customerservice.partner_admin) and NOT by a Partner (sn_customerservice partner) in the Customer Service Portal?

Options:

A.

Can view assets belonging to their partner accounts

B.

Can create, view, and edit cases for their partner accounts

C.

Can resolve cases reported by their partner accounts

D.

Can create and update contacts for their partner accounts

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Exam Code: CIS-CSM
Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Last Update: Nov 21, 2024
Questions: 239
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