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Changed CIS-CSM Exam Questions

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Question 48

What types of escalation templates can be created?

Choose 2 answers

Options:

A.

Account

B.

Sold Product

C.

Consumer

D.

Case

Question 49

Articles can provide the following: (Choose three.)

Options:

A.

Document current and known issues

B.

Provide answers and responses to common issues or questions

C.

Information about customer’s service contract

D.

Share product information

Question 50

What are the three out-of-the-box playbooks for CSM?

Choose 3 answers

Options:

A.

Case Playbook for product Support

B.

Case playbook for Onboarding

C.

Case playbook for Billing

D.

Case playbook for Accounts

E.

Case playbook for Complaints

Question 51

What is the specific type of catalog item called that allows users to create any type of task, such as cases, from the Service Catalog?

Options:

A.

Catalog item

B.

Service Catalog Request

C.

Request Item

D.

Record Producer

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Exam Code: CIS-CSM
Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Last Update: Dec 22, 2024
Questions: 239
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