ITIL-F Exam Dumps - Exin-ITIL Questions and Answers

Which of the following provide value to the business from service strategy?

1. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful

2. Enabling the service provider to respond quickly and effectively to changes in the business environment

3. Support the creation of a portfolio of quantified services

Which one of the following activities does application management perform?

Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?

Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?

In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

Which process or function is responsible for monitoring activities and events in the IT infrastructure?

Which of the following service desk organizational structures are described in service operation?

1. Local service desk

2. Virtual service desk

3. IT help desk

4. Follow the sun

Which role is responsible for carrying out the activities of a process?

Which role is accountable for the operational management of a process?

Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?