ITIL-F Exam Dumps - Exin-ITIL Questions and Answers

The design of IT services requires the effective and efficient use of “the four Ps”. What are these four Ps?

A process owner has been identified with an "I" in a RACI matrix.

Which one of the following would be expected of them?

What would be the next step in the continual service improvement (CSI) model after:

1. What is the vision?

2. Where are we now?

3. Where do we want to be?

4. How do we get there?

5. Did we get there?

6. ?

Which of the following BEST describes 'partners' in the phrase "people, processes, products and partners"?

Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?

Which one of the following would NOT be defined as part of every process?

Which one of the following do technology metrics measure?

Which one of the following functions would be responsible for the management of a data centre?

Which of the following is NOT an objective of service transition?

Which of the following activities are performed by a service desk?

1. Logging details of incidents and service requests

2. Providing first-line investigation and diagnosis

3. Restoring service

4. Implementing all standard changes