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Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?
RACI model
Incident model
Continual service improvement (CSI) approach
The Deming Cycle
Which one of the following would NOT be defined as part of every process?
Roles
Inputs and outputs
Functions
Metrics
Which one of the following do technology metrics measure?
Components
Processes
The end-to-end service
Customer satisfaction
Which one of the following functions would be responsible for the management of a data centre?
Technical management
Service desk
Application management
Facilities management
TESTED 21 Nov 2024