Which process has the following objective, 'Produce service design packages (SDPs) based on service charters and change requests'?
Which of the following statements MOST correctly identifies the scope of design coordination activities?
Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?
Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?
Which one of the following is the BEST description of a relationship in service asset and configuration management?
Why are public frameworks, such as ITIL, attractive when compared to proprietary knowledge?
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?
The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?
Which of the following would commonly be found in a contract underpinning an IT service?
1. Financial arrangements related to the contract
2. Description of the goods or service provided
3. Responsibilities and dependencies for both parties
TESTED 23 Feb 2025
