In which document would you expect to see an overview of actual service achievements against targets?
Which process would be used to compare the value that newer services have offered over those they have replaced?
The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management?
Consider the following list:
1. Change authority
2. Change manager
3. Change advisory board (CAB)
Which one of the following is the BEST description of the items above?
Which of the following areas would technology help to support during the service lifecycle?
1. Data mining and workflow
2. Measurement and reporting
3. Release and deployment
4. Process design
Which areas of service management can benefit from automation?
1. Design and modeling
2. Reporting
3. Pattern recognition and analysis
4. Detection and monitoring
TESTED 23 Feb 2025
