Sure Pass Exam PEGAPCDC87V1 PDF

To implement the required changes for the mortgage offers, you should create two separate change requests in the 1:1 Operations Manager portal. This ensures each change is tracked and managed individually.

Update Suitability Condition for Fifteen-Year Fixed-Rate Mortgage Offer:

Step 1: Log into the 1:1 Operations Manager Portal.

Step 2: Create a change request for updating the suitability condition of the Fifteen-Year Fixed-Rate Mortgage offer.

Step 3: Specify the details of the change, including the new suitability condition (Credit Score > 450).

Step 4: Submit the change request for approval and implementation.

Introduce a New Offer - Twenty-Year Fixed-Rate Mortgage:

Step 1: In the 1:1 Operations Manager Portal, create a new change request for introducing the Twenty-Year Fixed-Rate Mortgage offer.

Step 2: Define the new offer, including its eligibility, applicability, and suitability conditions (Credit Score > 600).

Step 3: Configure the necessary treatments and engagement policies for the new offer.

Step 4: Submit this change request for approval and implementation.

Best Practices:

Creating separate change requests ensures that each modification is properly documented and approved, reducing the risk of errors and making it easier to track changes.

This approach also allows for independent testing and validation of each change before it goes live.

References:

Pega-Customer-Decision-Hub-User-Guide-85.pdf: "Managing business-as-usual changes with Pega 1:1 Operations Manager" section.

Pega documentation on "Creating change requests in 1:1 Operations Manager".

By following these steps, U+ Bank can effectively manage the changes to their mortgage offers, ensuring that both the updated suitability condition and the new offer are correctly implemented.

To access a property from an unconnected component in Pega Customer Decision Hub, you use the component-dot-property construct. This allows you to reference properties from other components within your strategy by specifying the component name followed by the property name. This construct helps in accessing and using data across different components without directly connecting them.

Next-Best-Action Strategy Application: Pega's Next-Best-Action strategy can be applied to various business issues to optimize decision-making and enhance customer interactions.

Collections: Used to manage and optimize debt collection processes by determining the best actions to take with customers who have outstanding debts.

Service: Enhances customer service interactions by suggesting the most relevant actions or responses to customer inquiries and issues.

Retention: Focuses on retaining customers by identifying and executing actions that are most likely to keep them engaged and loyal.

 Volume Constraints Implementation: To implement a policy that limits the sending of more than 500 emails per day, you need to configure volume constraints. Volume constraints allow you to set limits on the number of actions delivered within a specified period.

 Configuration: Create a volume constraint rule and set the maximum volume to 500 emails per day.