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Question 16

U+ Bank wants to use Pega Customer Decision Hub™ to show the Reward Card offer to the qualified customers on its website. In preparation, the action, the treatment, and the real-time container are already created. As a decisioning consultant, you are now expected to make the remaining configurations in the Next-Best-Action Designer's Channel tab to enable the website to communicate with the Pega Customer Decision Hub.

To achieve this requirement, which two tasks do you perform in the Next-Best-Action Designer's Channel tab? (Choose Two)

Options:

A.

Define the starting population

B.

Enable web channel

C.

Add contact policy rules

D.

Map the real-time container to a business structure level

Question 17

Myco, a telecom company, has come up with a new data plan group to suit its customers' needs. The below table lists the three data plan actions and the criteria a customer should satisfy to qualify for the offer.

How do you configure the engagement policies to implement this requirement?

Options:

Question 18

MyCo, a telecommunications company, wants to implement one-to-one customer engagement using Pega Customer Decision Hub™. Which of the following real-time channels can the company use to present Next-Best-Actions? (Choose Three)

Options:

A.

Traditional television advertisements

B.

A retail store

C.

The call center

D.

SMS

E.

Billboard on the company building

Question 19

U+ Bank has launched a new credit card for all customers with a premium bank account. As a decisioning consultant, you need to create actions that involve the full customer life cycle: marketing, sales, and service.

Which two valid actions do you create? (Choose Two)

Options:

A.

Credit card status

B.

No annual fee credit card

C.

1% cash back credit card

D.

Credit card number

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Exam Code: PEGAPCDC87V1
Exam Name: Certified Pega Decisioning Consultant (PCDC) 87V1
Last Update: Nov 24, 2024
Questions: 184
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