PEGAPCDC87V1 VCE Exam Download

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Question 32

U+ Bank a retail bank, has recently implemented a project in which credit card offers are presented to qualified customers when they log in lo the web self-service portal. The bank added engagement policy conditions to show the offers based on the banks requirements.

In the Answer Area select the correct engagement policy for each condition.

Options:

Answer:

Explanation:

Correct Engagement Policy Configuration:

The customer must not be flagged as a defaulted borrower

Engagement policy: Eligibility

Customer already owns a higher-value offer

Engagement policy: Applicability

Must be a resident of New York City

Engagement policy: Eligibility

The savings product offers are relevant only if the customer has not explicitly opted out of direct marketing

Engagement policy: Applicability

Inappropriate for customers with a credit score < 300 as they are likely to default

Engagement policy: Suitability

The customer must not be flagged as a defaulted borrower

Eligibility: Eligibility conditions determine whether a customer qualifies for an offer at a basic level. Being flagged as a defaulted borrower is a fundamental criterion to disqualify a customer from receiving certain offers.

[Reference: [Pega-Customer-Decision-Hub-User-Guide-85.pdf, "Understanding Next-Best-Action Designer engagement policies", pg. 128], Customer already owns a higher-value offer, Applicability: Applicability conditions are used to determine if an offer is relevant at a specific point in time. If a customer already owns a higher-value offer, presenting another similar offer may not be relevant., Reference: [Pega-Customer-Decision-Hub-User-Guide-85.pdf, "Understanding Next-Best-Action Designer engagement policies", pg. 128], Must be a resident of New York City, Eligibility: This is another basic qualifying criterion, ensuring that only residents of a specific location are considered for certain offers., Reference: [Pega-Customer-Decision-Hub-User-Guide-85.pdf, "Understanding Next-Best-Action Designer engagement policies", pg. 128], The savings product offers are relevant only if the customer has not explicitly opted out of direct marketing, Applicability: This condition ensures the relevance of the offer based on the customer’s current status regarding direct marketing preferences., Reference: [Pega-Customer-Decision-Hub-User-Guide-85.pdf, "Understanding Next-Best-Action Designer engagement policies", pg. 128], Inappropriate for customers with a credit score < 300 as they are likely to default, Suitability: Suitability conditions ensure that offers are in the best interest of the customer. Offering a credit product to someone with a very low credit score might not be suitable given the high risk of default., Reference: [Pega-Customer-Decision-Hub-User-Guide-85.pdf, "Understanding Next-Best-Action Designer engagement policies", pg. 128], By setting the engagement policies correctly, U+ Bank ensures that the offers shown to customers are appropriate, relevant, and beneficial, thereby improving customer satisfaction and reducing risk., , , ]

Question 33

What is the name of the property that is automatically recomputed for each decision component?

Options:

Rank

Priority

Order

Propensity

Question 34

To calculate the total number of customer responses of four actions in a group, you must use________________.

Options:

four Group By components

one Group By component

four Set Property components

one Set Property component

Question 35

The U+ Bank marketing department wants to leverage the next-best-action capability of Pega Customer Decision Hub™ on its website to promote new offers to each customer.

Place the events in the sequential order.