Helping Hand Questions for PEGAPCDC87V1

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Question 44

An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel.

If the following volume constraint is applied, how many actions are delivered by the outbound run?

Options:

75 emails 25 SMSes

75 SMSes and 25 emails

100

150

Question 45

As a decisioning consultant you are setting up the action hierarchy for MyCo Select the correct action hierarchy level for each of the hierarchy items identified.

Options:

Answer:

Explanation:

Correct Action Hierarchy Levels:

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Action Hierarchy Level: Action

Retention

Action Hierarchy Level: Business Issue

Tablets

Action Hierarchy Level: Group

Service

Action Hierarchy Level: Business Issue

Change address

Action Hierarchy Level: Action

Proactive retention

Action Hierarchy Level: Group

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Action: This is a specific offering or initiative that can be presented to customers. It is a specific action within the broader strategy.

[Reference: [Pega-Customer-Decision-Hub-User-Guide-85.pdf, "Managing actions", pg. 215], Retention, Business Issue: Retention is a high-level business issue that encompasses various strategies and actions aimed at retaining customers., Reference: [Pega-Customer-Decision-Hub-User-Guide-85.pdf, "Understanding the action hierarchy", pg. 210], Tablets, Group: Tablets fall under a group level which can include various actions related to tablets, such as different models or offers., Reference: [Pega-Customer-Decision-Hub-User-Guide-85.pdf, "Understanding the action hierarchy", pg. 210], Service, Business Issue: Service is a broad category that involves actions and strategies to improve customer service., Reference: [Pega-Customer-Decision-Hub-User-Guide-85.pdf, "Understanding the action hierarchy", pg. 210], Change address, Action: This is a specific operational task or action that a customer might need to take., Reference: [Pega-Customer-Decision-Hub-User-Guide-85.pdf, "Managing actions", pg. 215], Proactive retention, Group: Proactive retention is a specific group within the broader retention business issue, involving targeted actions to proactively retain customers., Reference: [Pega-Customer-Decision-Hub-User-Guide-85.pdf, "Understanding the action hierarchy", pg. 210], By correctly identifying and setting up the hierarchy levels, MyCo ensures that their strategies and actions are organized logically and efficiently within the Pega Customer Decision Hub, facilitating better decision-making and management of customer interactions., , ]

Question 46

U+ Bank, a retail bank, wants to show home loan offers to customers who log in to their website. U+ Bank decides to use the Pega Customer Decision Hub™.

What information does the U+ Bank website receive in response to the real-time container request by Customer Decision Hub?

Options:

Only the action name and description

Only relevant action details and its treatment details

Only the image location

Only the image location and its placement type

Question 47

U+ Bank, a retail bank, presents offers on its website by using Pega Customer Decision Hub™. The bank wants to leverage Customer Decision Hub capabilities to present relevant offers to qualified customers. As a decisioning consultant, you are responsible for configuring the business requirements with the Next-Best-Action Designer, which involves several tasks. To accomplish these tasks, you might have to use auto-generated decision strategies, create new decision strategies, or edit existing strategies.

In the Answer Area, select the correct execution for each Task.