CCBA Exam Dumps - IIBA Certification of Capability in Business Analysis Questions and Answers

According to the Capability in Business Analysis™ (CCBA®) guidelines, a traceability matrix is a technique that helps the business analyst to understand the relationships and dependencies among the requirements, and to track the changes and impacts of the requirements throughout the project lifecycle12. A traceability matrix can assist the BA in better understanding the related requirements when one of the IT systems will take longer than anticipated to implement, as it can show how the delay will affect the other solution requirements and the stakeholder requirement.

References: The CCBA® learning documents, which can be found on the IIBA website12, describe the various techniques that a business analyst can use to manage and maintain the requirements, including the traceability matrix. Additionally, the IIBA Bookstore offers resources that provide further insights into the objectives and best practices for business analysis, including the use of traceability matrix34.

 Sharing the requirements document with the development team immediately may lead to a lack of proper review and validation of the requirements by relevant stakeholders. This can result in rework if errors are found later, impacting the project timeline and potentially leading to delays in other project activities.

References: The CCBA® Handbook and the BABOK® Guide emphasize the importance of requirements review and validation to ensure that they align with business needs and stakeholder expectations12. It is crucial for the BA to facilitate a thorough review process before proceeding with development

According to the CCBA® certification, one of the main objectives of business analysis is to identify and evaluate opportunities for better business outcomes12. One of the ways to achieve this is to increase efficiencies by streamlining business processes, eliminating waste, and enhancing productivity34. By automating repetitive tasks that require multiple staff touchpoints, the BA can reduce human errors, save time, and improve quality, which are all indicators of increased efficiency.

References: CCBA Career Guide, Business Analysis Expert Certification, CCBA® | IIBA®, About Certification of Capability in Business Analysis (CCBA), Certification of Capability in Business Analysis™ (CCBA®)

 The scenario describes a task that involves preparing a business analysis information package to discuss the changes in the online customer experience. The information package is a part of the solution evaluation knowledge area, which is one of the six knowledge areas covered by the CCBA® certification. According to the CCBA® Handbook and the IIBA® website, a visual prototype is one of the tools that can assist the BA in this discussion, as it provides a realistic representation of the solution and its features, functions, and interfaces12. A visual prototype can also help to elicit feedback, validate requirements, and assess the value and usability of the solution12.

References: The answer and explanation are consistent with the CCBA® Handbook and the IIBA® website, which provide the details and best practices for the solution evaluation knowledge area, including the task of communicate business analysis information12. The CCBA® resources also describe the tools and techniques that can be used to perform each task in the business analysis process12.

The scenario describes a task that involves reviewing and determining the inclusion of requirements for each release of the solution. The task requires the BA to consider the different needs and preferences of the business areas that will use the new system, as well as the effort, cost, business impact and risk of each requirement. This is an example of prioritization, which is a technique used by business analysts to rank and select the most important or valuable requirements for the solution. Prioritization helps to ensure that the solution meets the business objectives and delivers the expected benefits.

References: The answer and explanation are consistent with the CCBA® Handbook and the IIBA® website, which provide the details and best practices for the prioritization technique as part of the business analysis process12. The CCBA® resources also describe the factors and criteria that can be used to prioritize requirements, such as effort, cost, business impact, and risk12.

According to the BABOK Guide, validating performance measures and alignment with KPIs is a technique for evaluating solution performance. This technique can help the BA determine whether the system is performing as intended and address the concerns of the CEO, as it provides evidence of how well the system meets the expected outcomes and benefits3. By comparing the performance measures with the key performance indicators (KPIs), the BA can assess if the system is delivering value to stakeholders and meeting their needs and expectations. Therefore, the correct answer is D. References: BABOK Guide, [CCBA Mock Test]

A process model is a technique that creates a graphical representation of a business process or workflow, showing the sequence of activities, decision points, inputs, outputs, and roles involved. A process model helps to analyze and communicate the current state and the desired future state of a business process, and to identify the gaps, issues, and opportunities for improvement. A process model is useful for standardizing a business process across different locations or units, as it provides a common understanding and a consistent approach for the process.

To prepare for the workshop with all the users, the business analyst should create a process model based on the information gathered from the individual interviews. The process model should capture the current claims intake workflow of the insurance company, and highlight the variations, inefficiencies, and pain points across the different branch offices. The business analyst should use the process model as a basis for facilitating the workshop, and seek feedback and consensus from the users on the process model. The business analyst should also use the workshop as an opportunity to elicit the requirements and the expectations for the standardized claims intake workflow, and to update the process model accordingly.

References: BABOK Guide v3, page 97; CCBA Mock Test, question 3

 The BA should use a quality control checklist to address the project manager’s concern about incomplete requirements. This is because a quality control checklist is a tool that helps to verify that the requirements meet the quality criteria and standards defined for the project. A quality control checklist can help to identify and correct any errors, omissions, inconsistencies, or ambiguities in the requirements. Using a quality control checklist can also help to avoid schedule delays caused by incomplete requirements. The other options are not directly related to checking the completeness of the requirements. References:

• BABOK Guide, section 4.2.3: Verify Requirements
• CCBA Practice Test, question 102

The BA should have monitored stakeholder engagement more closely to mitigate this situation. This is because stakeholder engagement is the process of ensuring that stakeholders are involved in the business analysis activities and that their needs and expectations are met. The chart shows that SME-3 did not attend any of the requirements review and approval meetings, which means that they were not engaged in the project and did not provide their feedback or approval on the requirements. This could lead to resistance or dissatisfaction with the solution. The BA should have identified and communicated with SME-3 and other key stakeholders throughout the project to ensure their buy-in and support. References:

• BABOK Guide, section 2.4: Manage Stakeholder Collaboration
• CCBA Practice Test, question 99

According to the BABOK® Guide, a risk is an uncertain event or condition that, if it occurs, has a positive or negative effect on one or more project objectives. A business analyst (BA) should identify, analyze, and manage risks throughout the business analysis process. In this scenario, the potential organizational restructure is a risk that could affect the requirements and the solution scope of the new system. Therefore, the BA should record this risk and assess its probability and impact on the project objectives. The BA should also plan how to respond to this risk if it materializes, such as by revising the requirements or modifying the solution design. This way, the BA can proactively manage the risk and minimize its negative effects on the project. References:

• [BABOK® Guide], section 10.1: Risk Analysis and Management
• CCBA Exam Questions & Answers with Explanations, question 25

According to the BABOK® Guide, a business analyst (BA) should collaborate with stakeholders throughout the business analysis process to ensure their needs and expectations are understood and met. Collaboration involves establishing and maintaining relationships, communicating effectively, resolving conflicts, and facilitating decision making. In this scenario, the BA should have engaged in consistent collaboration with the project SMEs to keep them involved and interested in the project, and to address any issues or concerns they may have. This way, the BA could have ensured the SMEs’ participation and contribution to the project, and avoided the delay to the project build phase. References:

• [BABOK® Guide], section 3.1: Collaboration
• CCBA Exam Questions & Answers with Explanations, question 417

 The BA should resolve the conflict between two stakeholders over which model to use for describing requirements by explaining that the models are complementary to each other. A model is a representation of a concept or system that is used to communicate or analyze it. Different models can be used for different purposes or audiences depending on their strengths and limitations. For example, an activity diagram can show the sequence and conditions of actions performed by actors or objects in a system, while a state diagram can show how an object changes its state in response to events. The BA should demonstrate how both models can be useful and relevant for describing different aspects of the requirements. References: : BABOK Guide v3, Section 4.5 : Activity Diagram vs State Diagram

Risk-averse means having a low tolerance for risk and preferring to avoid uncertainty or potential losses. This describes the company’s attitude toward risk, as they do not want to experiment with new flavors that might affect their sales. Risk-neutral means being indifferent to risk and basing decisions on expected outcomes. Risk-optimizing means having a high tolerance for risk and seeking opportunities for reward. Risk-soaking means being willing to accept losses or negative consequences of risk. References: BABOK Guide v3, page 12; CCBA Mock Test, question 10

 According to the BABOK® Guide, a business analyst (BA) should perform stakeholder analysis to identify the stakeholders who may be affected by or have an influence on the project, and to understand their needs, expectations, interests, power, and impact. A stakeholder analysis can help the BA to plan the appropriate level of stakeholder involvement, communication, and collaboration, and to manage potential conflicts and issues among the stakeholders. In this scenario, the BA should have performed a stakeholder analysis to prevent a similar situation in the future, where the project has a number of stakeholder conflicts and issues. By conducting a stakeholder analysis, the BA could have identified the sources and causes of the conflicts and issues, and devised strategies to resolve them effectively and efficiently. References:

• [BABOK® Guide], section 2.2: Conduct Stakeholder Analysis
• CCBA Exam Questions & Answers with Explanations, question 420

The quality criteria that must be satisfied when the BA is defining requirements relationships is necessary. This means that the BA should ensure that each requirement has a clear and valid reason or purpose for being included in the solution scope. A necessary requirement is one that supports a business goal or objective, addresses a problem or opportunity, or satisfies a stakeholder need or expectation.

The other options are incorrect because:

• Option A is incorrect because priority is not a quality criteria that must be satisfied when the BA is defining requirements relationships, but a factor that the BA should consider when prioritizing requirements. Priority is the relative importance or urgency of a requirement based on its value, feasibility, risk, or dependency.
• Option B is incorrect because complexity is not a quality criteria that must be satisfied when the BA is defining requirements relationships, but a factor that the BA should consider when analyzing requirements. Complexity is the degree of difficulty or uncertainty involved in implementing or maintaining a requirement based on its scope, scale, or interdependencies.
• Option D is incorrect because source is not a quality criteria that must be satisfied when the BA is defining requirements relationships, but an attribute that the BA should document when managing requirements. Source is the origin or reference of a requirement such as a stakeholder, document, regulation, standard, etc.

References:

• BABOK Guide v3, section 6.2: Requirements Analysis and Design Definition
• CCBA Exam Questions, question 31