CCBA Exam Dumps - IIBA Certification of Capability in Business Analysis Questions and Answers

Comprehensive and Detailed Explanation:If current performance measures do not clearly indicate business value,the BA should identify additional measurements that better capture solution effectiveness.

BABOK® Guide (Chapter 7.6 - Define Performance Measures)states that BAs mustensure performance indicators accurately reflect success criteria and business expectations.

Replacing the solution (Option A)is premature without confirming the problem.

Increasing efficiency (Option B)does not ensure alignment with business goals.

Reducing expectations (Option C)does not address the root cause.

Comprehensive and Detailed Explanation:TheBA should prioritize trade-offs and stakeholder valueto ensure that the selected solutionmaximizes benefits while minimizing risks and costs.

BABOK® Guide (Chapter 6.1 - Define Solution Approach)emphasizes thatevaluating trade-offs ensures that stakeholders receive the most valuable and feasible solution.

Strategic design options (Option A)help in brainstorming but do not assess value trade-offs.

Balanced scorecard alignment (Option C)is useful but not the top priority in selecting an approach.

Total cost of ownership (Option D)is important but is only one factor in evaluating trade-offs.

A business analysis communications plan is a document that describes how, when, and by whom information about the business analysis activities will be delivered to the stakeholders. It defines the communication goals, the communication requirements, the communication methods, the communication responsibilities, and the communication protocols for the business analysis process. A business analysis communications plan helps to ensure that the stakeholders are informed, engaged, and satisfied with the business analysis deliverables and outcomes12.

The other options are not correct because:

A stakeholder management plan is a document that describes how the stakeholders will be identified, analyzed, engaged, and managed throughout the business analysis process. It defines the stakeholder roles, interests, expectations, influence, and communication preferences3.

A business analysis plan is a document that describes how the business analysis activities will be planned, conducted, monitored, and controlled. It defines the business analysis approach, the business analysis scope, the business analysis tasks, the business analysis deliverables, the business analysis schedule, and the business analysis resources4.

A communications management plan is a document that describes how the project communications will be planned, structured, monitored, and controlled. It defines the project communication goals, the project communication requirements, the project communication methods, the project communication responsibilities, and the project communication protocols5.

References:

Business Analysis Expert Certification, CCBA® | IIBA®, section “BABOK® Guide v3”, chapter 2, section 2.5.5

How to create a business analysis communication plan - Lucidchart, section “What is a business analysis communication plan?”

Stakeholder Management Plan, section “Description of Change”

Business Analysis Plan, section “Description of Change”

Communications Management Plan, section “Description of Change”

The number and impact of change requests often increase towards the end of the project, as this is the stage where the solution is tested, validated, and deployed, and the stakeholders may discover new or changing needs, expectations, or issues that require modifications to the solution12. Change requests are formal proposals for altering the requirements, deliverables, or processes of the project or the solution3. Change requests can have positive or negative effects on the project scope, schedule, budget, quality, or benefits, and they need to be managed and controlled effectively4. The other options are not stages where the number and impact of change requests often increase, as they either occur earlier in the project life cycle, where the changes are less likely or less costly, such as during project planning (A), once the project scope is reviewed (B), or at the launch of the project (D), or they are not relevant to the CCBA certification, which is based on the BABOK® Guide, which does not mention change requests as a technique or a task. References: Business Analysis Expert Certification, CCBA® | IIBA®, Certification of Capability in Business Analysis™ (CCBA®), Business Analysis Certification Competencies, CCBA® | IIBA®, The Ultimate Guide to Business Capability Analysis, [A GUIDE TO THE BUSINESS ANALYSIS BODY OF KNOWLEDGE]

Planning the business analysis approach involves defining the level of formality, the activities, the timing, and the deliverables of the business analysis work1. It also involves identifying the stakeholders who will be involved in the decision making, consulted, and informed about the approach, as well as the rationale for using it2. Job shadowing is a technique for eliciting requirements, not a factor for planning the business analysis approach3. References:

1: BABOK® Guide, Version 3.0, p. 34

2: CCBA® Handbook, p. 18

3: BABOK® Guide, Version 3.0, p. 123

 According to the BABOK® Guide, risk attitude is the degree to which an organization or stakeholder is willing to accept or avoid risk. There are four types of risk attitudes: risk neutral, risk averse, risk tolerant, and risk seeking. A risk neutral attitude means that the organization or stakeholder is indifferent to risk and makes decisions based on the expected value of the outcomes. A risk averse attitude means that the organization or stakeholder prefers to avoid risk and is willing to accept a lower return or pay a premium to reduce the uncertainty. A risk tolerant attitude means that the organization or stakeholder is willing to accept risk and is not concerned about the variability of the outcomes. A risk seeking attitude means that the organization or stakeholder prefers to take risk and is attracted by the possibility of higher returns or rewards. In this scenario, the corporation’s attitude towards risk is risk averse, as it decided to cancel the initiatives that were driven by the government regulations based on the prediction of an industry thought leader. This shows that the corporation prefers to avoid the risk of investing in projects that may become obsolete or non-compliant due to the regulatory changes, and is willing to forego the potential benefits of those projects. References:

[BABOK® Guide], section 10.1: Risk Analysis and Management

CCBA Exam Questions & Answers with Explanations, question 130

 The element of stakeholder management that the BA is performing when negotiating and resolving conflict with stakeholders to ensure they participate in required BA activities is gaining agreement on commitments. This means that the BA is establishing consensus or acceptance among stakeholders regarding their roles, responsibilities, expectations, deliverables, and timelines for a project or a solution. The BA is also addressing any differences or disputes among stakeholders that may hinder their participation or collaboration.

The other options are incorrect because:

Option A is incorrect because confirming elicitation results is not an element of stakeholder management, but an element of elicitation. Confirming elicitation results means verifying and validating that the information gathered from stakeholders during elicitation activities is accurate, complete, clear, and consistent.

Option C is incorrect because monitoring stakeholder engagement is not an element of stakeholder management, but an element of stakeholder analysis. Monitoring stakeholder engagement means assessing and tracking the level of involvement, interest, influence, and impact of stakeholders throughout a project or a solution.

Option D is incorrect because planning stakeholder engagement is not an element of stakeholder management, but an element of stakeholder analysis. Planning stakeholder engagement means defining and documenting the strategies, methods, and activities for engaging and communicating with stakeholders.

References:

BABOK Guide v3, section 2.5: Manage Stakeholder Collaboration

CCBA Exam Questions, question 19

The task that the BA must complete before preparation of the elicitation process can begin is collecting information on the business need. This means that the BA should gather relevant data or facts that describe or justify why a change is required or desired by stakeholders or an organization. Collecting information on the business need can help the BA to understand and define the scope, objectives, and benefits of a project or an initiative.

The other options are incorrect because:

Option A is incorrect because coordinating meeting logistics is not a task that the BA must complete before preparation of the elicitation process can begin, but a task that the BA performs during preparation of the elicitation process. Coordinating meeting logistics means arranging and confirming the details of the meeting such as date, time, location, agenda, participants, etc.

Option B is incorrect because approving anticipated expenses is not a task that the BA must complete before preparation of the elicitation process can begin, but a task that the BA performs after preparation of the elicitation process. Approving anticipated expenses means obtaining authorization or consent for the expected costs or resources required for the elicitation process.

Option C is incorrect because gathering contact information of stakeholders is not a task that the BA must complete before preparation of the elicitation process can begin, but a task that the BA performs during preparation of the elicitation process. Gathering contact information of stakeholders means collecting and documenting the names, roles, communication channels, and availability of the stakeholders who will be involved in the elicitation process.

References:

BABOK Guide v3, section 4.1: Plan Elicitation

CCBA Exam Questions, question 28

The business need originated from external drivers, which are factors outside the control of the organization that influence its goals, objectives, and strategies. In this case, the external driver is the new country’s market and language, which requires the bank to adapt its mobile application to meet the needs and expectations of the potential customers. By providing local language support for the app, the bank can increase its competitive advantage and customer satisfaction in the new country.

References: The answer is based on the BABOK® Guide, which is a key resource for the CCBA® certification. Specifically, it relates to the Strategy Analysis knowledge area, where identifying business needs is a key task for the business analyst12. It also relates to the Business Analysis Planning and Monitoring knowledge area, where the BA should consider the external drivers and their impacts on the business analysis approach

Elicitation workshops are a technique that involves bringing together a group of stakeholders to elicit, analyze, and validate requirements for a project. Elicitation workshops require careful planning, preparation, and facilitation to ensure that the objectives are met and the outcomes are documented. Elicitation workshops also depend on the participation and collaboration of the relevant stakeholders, especially the subject matter experts who have the knowledge and expertise on the project domain.

If the business analyst has set up a number of elicitation workshops with key subject matter experts on a new project, and one of them has not responded to any invitations, the business analyst should proceed with the first workshop and capture the non-response as a project issue for the project manager to address. This is the best course of action because it allows the business analyst to continue with the planned elicitation activities and avoid delays or disruptions to the project schedule. It also ensures that the non-response is communicated and escalated to the appropriate authority, who can take the necessary actions to resolve the issue and ensure the involvement and input of the legal SME in the future workshops.

References: BABOK Guide v3, page 54; CCBA Mock Test, question 6

 The first thing that the BA should do is perform a root cause analysis. Root cause analysis is a technique for identifying and analyzing the underlying causes of a problem or an issue2. By performing a root cause analysis, the BA can find out why the solution that was implemented several years ago is causing problems and inefficiencies for the end users, and what factors are contributing to them. This will help the BA to define the problem statement, determine the scope of the analysis, and identify potential solutions. References: 2: BABOK Guide v3, Section 10.25

Requirements architecture is the tool that can be used by the BA to assess the impact of the change of developing an additional product as part of the project. Requirements architecture is the structure of requirements that defines their scope, boundaries, relationships, dependencies, assumptions, constraints, prioritization, traceability, and quality. Requirements architecture can help to assess the impact of change by identifying how a change in one requirement affects other requirements or solution components. References: : BABOK Guide v3, Section 7.1 : BABOK Guide v3, Section 7.1.2

 An assumption is an influencing factor that is believed to be true but has not been confirmed to be accurate or that could be true now but may not be in the future1. The BA suggests identifying high customer demand by young families as an assumption because it is a factor that influences the business case and the solution design, but it is not based on any evidence or data. By identifying this assumption, the BA can manage the associated risks, such as the possibility of low customer demand, customer dissatisfaction, or market competition. The BA can also plan to validate or update this assumption as more information becomes available or as the market conditions change. The other options are not the main reasons for identifying assumptions, as they are either outcomes or activities that depend on the assumptions. References: [A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide)], Chapter 3: Business Analysis Planning and Monitoring, Section 3.4: Plan Business Analysis Approach, Task 3.4.2: Define Assumptions and Constraints, Page 49. [Business Analysis for Practitioners: A Practice Guide], Chapter 2: Needs Assessment, Section 2.3: Assess Current State of the Organization, Task 2.3.1: Identify and Analyze Assumptions, Page 29.

The stakeholders are being asked to confirm that organizational value will be created from the investment when the BA asked them to approve the requirements. This means that the stakeholders are being asked to agree that the requirements will deliver benefits or outcomes that are aligned with the strategic goals or objectives of the organization. The organizational value can be measured or estimated by various criteria such as return on investment, customer satisfaction, competitive advantage, etc.

The other options are incorrect because:

Option B is incorrect because all questions have been answered is not what the stakeholders are being asked to confirm when the BA asked them to approve the requirements, but what the BA should ensure before asking them to approve the requirements. This means that the BA should address any queries, doubts, or concerns that the stakeholders may have regarding the requirements.

Option C is incorrect because project priorities are agreed upon is not what the stakeholders are being asked to confirm when the BA asked them to approve the requirements, but what the BA should facilitate among the stakeholders before asking them to approve the requirements. This means that the BA should help the stakeholders to rank or order the requirements based on their importance, urgency, feasibility, risk, or dependency.

Option D is incorrect because relevant legal and regulatory needs are met is not what the stakeholders are being asked to confirm when the BA asked them to approve the requirements, but what the BA should ensure during defining and documenting the requirements. This means that the BA should comply with any standards or rules that are imposed by external authorities or bodies on an industry or sector.

References:

BABOK Guide v3, section 4.6: Requirements Life Cycle Management

CCBA Exam Questions, question 34

This answer is correct because keeping separate records for customers who are also vendors is a duplicate task that can be eliminated by using the new software module. This would improve efficiency and accuracy of data. The other options are not opportunities identified by the BA in this scenario. References: BABOK Guide v3, page 15; CCBA Mock Test, question 9