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Avaya Aura ContactCenter Implementation Exam

Last Update Nov 21, 2024
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Avaya Aura ContactCenter Implementation Exam Questions and Answers

Questions 1

In Contact Center Release 7, Contact Center Manager Administration (CCMA) stores information in a Cache Database.

Which three statements regarding the Cache database are true? (Choose three.)

Options:

A.

It simplifies the overall solution as all components use a common database.

B.

Avaya Aura® Contact Center Release 7 updates the version of Cache 2015 to Intersystem Cache.

C.

The Cache database technology supports database shadowing for fault tolerant and mission critical solutions such as AACC.

D.

All data is now replicated and there is no need for a CCMA backup and restore.

Questions 2

When configuring servers for an Avaya Aura® Contact Center (AACC) High Availability (HA) implementation, if you are using the Hosts files to resolve Managed names to Managed IP Addresses, ensure that you add the Managed Names and Managed IP Addresses to the Hosts file.

Which DNS entries must be made for the HA servers?

Options:

A.

One Dynamic DNS entry for the Active server

One Dynamic DNS entry for the Standby server

One Dynamic DNS entry for the Managed name and associated IP address

B.

Static DNS entry for the Active server

C.

One DNS static entry for the Active server

One DNS static entry for the Standby server

One DNS static entry for the Managed name and associated IP address

D.

One static entry for the Active server

One static entry for the Standby server

Questions 3

Which tool is used to verify the Communication Control Toolkit (CCT) configuration and to ensure that all resources are available and accessible to route contacts for the Contact Center Manager Server (CCMS)?

Options:

A.

Multimedia Dashboard

B.

Reference Client

C.

Server Utility

D.

Server Manager

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