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Avaya Aura Call Center Elite Implementation Exam

Last Update Nov 21, 2024
Total Questions : 63

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Avaya Aura Call Center Elite Implementation Exam Questions and Answers

Questions 1

Which three items are needed to properly configure a hunt group in an Expert Agent Selection Call center? (Choose three.)

Options:

A.

The call distribution method

B.

The group extension

C.

Vector Directory Number (VDN)

D.

The class of Restriction (COR)

E.

The trunk group number

Questions 2

Which properties of the call center must be configured so that hunt groups are treated as skill hunt groups for the Automatic Call Distribution (ACD)?

Options:

A.

Hunt groups are set to the skill hunt groups if the ACD is set to yes, and if Expert Agent Selection is set to no.

B.

Hunt groups are set to be skill hunt groups If ACD Is set to yes, and Expert Agent Selection is set to yes.

C.

Hunt groups are set to be skill hunt groups if the ACD Is set to no, and if Expert Agent Selection is set to yes.

D.

Hunt groups are set to be skill hunt groups if the ACD is set to no, and If Expert Agent Selection is set to no.

Questions 3

A customer wants to configure their call center for emergencies.

Which action would you advise the call center supervisor to use to configure an alternate call path In case of a disaster?

Options:

A.

Set a feature access coda that detects a power outage and reroutes calls automatically.

B.

Set a vector directory number with a collect type variable.

C.

Set a value variable and change the value assigned using a feature access code.

D.

Set a trunk group and change the trunk number using a variable.

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