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Avaya Aura® Contact Center Administration Exam

Last Update Dec 22, 2024
Total Questions : 66

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Avaya Aura® Contact Center Administration Exam Questions and Answers

Questions 1

Some variables can have a list or range of values instead of only a single value. On creation of these global variables the class type set is selected.

Which three variables types support this class type? (Choose three.)

Options:

A.

Skillset

B.

Music

C.

Agent Identification (Agent_ID)

D.

Day

E.

Integer

Questions 2

You just installed a new Avaya Aura® Contact Center (AACC) installation and you need to configure it to communicate to the Avaya Aura® Media Server (AAMS).

Which configuration options do you need to configure to accomplish this?

Options:

A.

Media Servers and Routes

B.

Media Servers and Media Services and Routes

C.

Routes and Contact Types

D.

CDNs (Route Points) and Skillsets

Questions 3

A supervisor in an Avaya Aura® Contact Center (AACC) SIP environment would like to play an announcement and collect digits from a caller using the following TFE command:

GIVE IVR WITH VXML TREATMENT voicexml

PARAMETERS

What is a valid input after the parameters command?

Options:

A.

Service URI

B.

_c_play_and_collect

C.

GIVE IVR WITH VXML TREATMENT

D.

Numberofdigits

E.

ASSIGN "please enter account number.wav"