While configuring the Service Observing feature, which three forms should be configured and/or verified? (Choose three.)
A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature.
With EAS Enabled, which software mechanism is used for queuing?
Customers need to use the extension 5004 for announcements In a vector but the vector will not save. To ensure that the resources are configured, what should be done first?
A customer wants to configure their call center for emergencies.
Which action would you advise the call center supervisor to use to configure an alternate call path In case of a disaster?
How can an Installer Identify If a customer has the Avaya Aura® Call Center Elite package?
Which three items are needed to properly configure a hunt group in an Expert Agent Selection Call center? (Choose three.)
Which properties of the call center must be configured so that hunt groups are treated as skill hunt groups for the Automatic Call Distribution (ACD)?