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Avaya Aura Contact Center Solution Design Exam

Last Update Dec 3, 2024
Total Questions : 48

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Avaya Aura Contact Center Solution Design Exam Questions and Answers

Questions 1

Media Servers are needed in a SIP-enabled AACC

Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?

Options:

A.

Physical Mid-Range Server

B.

Physical Entry-Level Server

C.

VMware Mid-Range Server

D.

VMware High-End Server

Questions 2

When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?

Options:

A.

Agent Greeting

B.

Instant Message

C.

Resilience

D.

Geographic Node

Questions 3

A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.

Which two market trends should be Included? (Choose two.)

Options:

A.

Engaging customers on their terms

B.

Customers initiating calls into the Contact Center by telephone only

C.

Evolution of the Contact Center agent

D.

Contact Center data gathered from generic reports only

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