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33810X Exam Dumps - Avaya ACDS - 3381 Questions and Answers

Question # 4

AACC interoperates with which two different Avaya applications? (Choose two.)

Options:

A.

Avaya Work Force Optimization Select

B.

Interaction Center

C.

Proactive Outreach Manager

D.

Call Back Automated

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Question # 5

AACC has an inbuilt Outbound Management.

Which resource controls the Preview Dialing method?

Options:

A.

Manager

B.

Administrator

C.

Supervisor

D.

Agent

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Question # 6

An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns.

Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)

Options:

A.

Context Store

B.

Work Assignment

C.

Dialogue Designer

D.

Co-browse

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Question # 7

A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?

Options:

A.

Task Flow Executor (TFE)

B.

Telephony Services Manager (TSM)

C.

SIP Gateway Manager (SGM)

D.

Telephony Services Manager (TSM)

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Question # 8

A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.

Which two market trends should be Included? (Choose two.)

Options:

A.

Engaging customers on their terms

B.

Customers initiating calls into the Contact Center by telephone only

C.

Evolution of the Contact Center agent

D.

Contact Center data gathered from generic reports only

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Question # 9

Media Servers are needed in a SIP-enabled AACC

Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?

Options:

A.

Physical Mid-Range Server

B.

Physical Entry-Level Server

C.

VMware Mid-Range Server

D.

VMware High-End Server

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Question # 10

When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?

Options:

A.

Agent Greeting

B.

Instant Message

C.

Resilience

D.

Geographic Node

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Exam Code: 33810X
Exam Name: Avaya Aura Contact Center Solution Design Exam
Last Update: Jan 31, 2025
Questions: 48
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