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6210 Exam Dumps - Avaya ACIS Avaya Aura Contact Center Questions and Answers

Question # 4

Avaya Aura® Contact Center (AACC) Release 7 supports only the Avaya Aura® Media Server (AAMS), formerly called Avaya Media Server.

Which three statements regarding the AAMS are true? (Choose three.)

Options:

A.

AAMS is supported on the Windows Server 2012 R2 operating system when installed co-resident with AACC.

B.

AACC requires a license for each AAMS instance in the solution.

C.

An Avaya Aura® Media Server High Availability pair of server requires two instance licenses.

D.

A standalone Avaya Aura® Media Server is supported on the Windows Server operating system.

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Question # 5

Avaya Aura® Contact Center (AACC) uses Avaya Aura® Media Server (AAMS) media processing capabilities.

When adding the AAMS in Contact Center Manager Administration (CCMA), which three statements regarding the Master Content Store are true? (Choose three.)

Options:

A.

If the AAMS server does not contain existing contact center media, CCMA uploads base media to it.

B.

Select the Master Content Store check box for only one media server.

C.

Select the Master Content Store check box for the AAMS server that manages media and prompts.

D.

Select the Master Content Store check box for each media server.

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Question # 6

Which tool is used to verify the Communication Control Toolkit (CCT) configuration and to ensure that all resources are available and accessible to route contacts for the Contact Center Manager Server (CCMS)?

Options:

A.

Multimedia Dashboard

B.

Reference Client

C.

Server Utility

D.

Server Manager

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Question # 7

You are preparing for the first backup Avaya Aura® Contact Center.

Which step is required in the Contact Center Database Maintenance utility to prepare for the backup?

Options:

A.

On the Backup Locations tab, select the Tape Drive.

B.

On the Backup Locations tab, select the Drive, enter the UNC Path, username and password.

C.

On the Backup Locations tab, select the Applications.

D.

Shut down all services.

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Question # 8

A customer has purchased the Agent Greeting feature to provide individual pre-recorded greeting playback capabilities.

Where is the license for Agent Greeting enabled in Avaya Aura® Contact Center (AACC)?

Options:

A.

From the server, navigate to the Server Configuration > Licensing tab

B.

From the server, locate Multimedia Commissioning > Multimedia Licensing tab

C.

From Contact Center Manager Administration (CCMA) > Configuration > Applications > LM Service Configuration Setup tab

D.

From the Contact Center License Manager > Configuration > Contact Center Licensing tab

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Question # 9

You have created a new application (script) in Orchestration Designer (OD).

Which configuration steps in OD will allow you to place a test call to the new application?

Options:

A.

Select Application Routes > CDNs > Configured Routes > Select Application > Save

B.

Select Application > Routes > Add Application > Save

C.

Select Call Router > Application Routes > CDNs > Configured Routes > Add > Select Application > Save

D.

Select CDNs > Add Application > Save

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Question # 10

After the Avaya Aura® Media Server High Availability (HA) pair is formed, several Element Manager pages display new features that reflect the new paired High Availability state/status.

In the primary AAMS Element Manager navigation pane, which three features do you need to status? (Choose three.)

Options:

A.

Ensure one Element Role is listed for both the Primary and Backup server.

B.

Ensure one Element Role is listed for both the Active and Standby server.

C.

Ensure only two nodes are listed.

D.

Ensure no alarms are listed in the Alarm Description column.

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Question # 11

When configuring servers for an Avaya Aura® Contact Center (AACC) High Availability (HA) implementation, if you are using the Hosts files to resolve Managed names to Managed IP Addresses, ensure that you add the Managed Names and Managed IP Addresses to the Hosts file.

Which DNS entries must be made for the HA servers?

Options:

A.

One Dynamic DNS entry for the Active server

One Dynamic DNS entry for the Standby server

One Dynamic DNS entry for the Managed name and associated IP address

B.

Static DNS entry for the Active server

C.

One DNS static entry for the Active server

One DNS static entry for the Standby server

One DNS static entry for the Managed name and associated IP address

D.

One static entry for the Active server

One static entry for the Standby server

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Question # 12

In Contact Center Release 7, Contact Center Manager Administration (CCMA) stores information in a Cache Database.

Which three statements regarding the Cache database are true? (Choose three.)

Options:

A.

It simplifies the overall solution as all components use a common database.

B.

Avaya Aura® Contact Center Release 7 updates the version of Cache 2015 to Intersystem Cache.

C.

The Cache database technology supports database shadowing for fault tolerant and mission critical solutions such as AACC.

D.

All data is now replicated and there is no need for a CCMA backup and restore.

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Exam Code: 6210
Exam Name: Avaya Aura ContactCenter Implementation Exam
Last Update: Feb 22, 2025
Questions: 124
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