Where should the following information be stored?
1. The experience of staff
2. Records of user behaviour
3. Supplier's abilities and requirements
4. User skill levels
Availability management is directly responsible for the availability of which of the following?
The design of IT services requires the effective and efficient use of “the four Ps”. What are these four Ps?
What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?
At which stage of the service lifecycle should the processes necessary to operate a new service be defined?
When can a known error record be raised?
1. At any time it would be useful to do so
2. After a workaround has been found
The consideration of value creation is a principle of which stage of the service lifecycle?
What are customers of IT services who do NOT work in the same organization as the service provider known as?
Which process would ensure that utility and warranty requirements are properly addressed in service designs?
TESTED 31 Jan 2025
