Winter Special Limited Time 65% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: bigdisc65

ITIL-Foundation Exam Dumps - ITIL Foundation Level Questions and Answers

Question # 44

Which of the following is NOT a service desk type recognized in the service operation volume of ITIL / guidance?

Options:

A.

Local

B.

Centralized

C.

Outsourced

D.

Virtual

Buy Now
Question # 45

Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?

Options:

A.

Service Strategy

B.

Continual Service Improvement

C.

Service Operation

D.

Service Design

Buy Now
Question # 46

Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?

Options:

A.

To ensure that a service can be managed and operated in accordance with constraints specified during design

B.

To design and develop capabilities for service management

C.

To provide good-quality knowledge and information about services

D.

To plan the resources required to manage a release

Buy Now
Question # 47

Which of the following is NOT an objective of Continual Service Improvement?

Options:

A.

Review and analyze Service Level Achievement results

B.

Identify activities to improve the efficiency of service management processes

C.

Improve the cost effectiveness of IT services without sacrificing customer satisfaction

D.

Conduct activities to deliver and manage services at agreed levels to business users

Buy Now
Question # 48

Which of the following provide value to the business from service strategy?

1. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful

2. Enabling the service provider to respond quickly and effectively to changes in the business environment

3. Support the creation of a portfolio of quantified services

Options:

A.

All of the above

B.

1 and 3 only

C.

1 and 2 only

D.

2 and 3 only

Buy Now
Exam Code: ITIL-Foundation
Exam Name: ITIL Foundation Certification - IT Service Management
Last Update: Feb 26, 2025
Questions: 324
ITIL-Foundation pdf

ITIL-Foundation PDF

$29.75  $84.99
ITIL-Foundation Engine

ITIL-Foundation Testing Engine

$33.25  $94.99
ITIL-Foundation PDF + Engine

ITIL-Foundation PDF + Testing Engine

$47.25  $134.99