Which is a reason why incident management interfaces with service level management?
Which of the following are sources of best practice?
1. Academic research
2. Internal experience
3. Industry practices
What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?
Which of the following areas would technology help to support during the service lifecycle?
1. Data mining and workflow
2. Measurement and reporting
3. Release and deployment
4. Process design
Which areas of service management can benefit from automation?
1. Design and modeling
2. Reporting
3. Pattern recognition and analysis
4. Detection and monitoring
Which of the following options is a hierarchy that is used in knowledge management?