ITIL-Foundation Exam Dumps - ITIL Foundation Level Questions and Answers

The service level agreement (SLA)

The problem record

The availability management information system

The IT service continuity plan

Naming and numbering conventions

Entry and exit criteria of the release into testing

Roles and responsibilities for the release

The risk register for the release

The part of a contract that specifies the responsibilities of each party

An agreement between the service provider and an internal organization

An agreement between a service provider and an external supplier

An agreement between the service provider and their customer

1 and 2 only

3 only

1 and 3 only

All of the above

Act

Plan

Do

Co-ordinate

The availability of a service or component

The level of risk that affects a service or process

How long a service or configuration item (CI) can perform its function without failing

How quickly a service or component can be restored to normal working order

The service portfolio includes all services except those managed by third parties

It is an integral part of the service catalogue

It allows the organization unlimited resources when planning for new service deployments

It represents all resources presently engaged or being released in various stages of the service lifecycle

Service transition planning and support

Design coordination

Service level management

Change management

The availability management information system

The capacity management information system

The information security management system

The service knowledge management system

It supports the creation of a portfolio of quantified services

It reduces total cost of ownership (TCO) of services

It improves the control of service assets and configurations

It provides quick and effective access to standard services