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ITIL ITIL-Foundation Based on Real Exam Environment

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Question 28

What is used to control a process?

Options:

A.

Inputs

B.

Functions

C.

Objectives

D.

Stakeholders

Question 29

Which is a reason why incident management interfaces with service level management?

Options:

A.

To ensure that problem records are circulated to all customers

B.

To ensure that the status of faulty configuration items (CI) is recorded

C.

To ensure that incident resolution times are aligned with business needs

D.

To ensure that incident workarounds are acceptable to the customers

Question 30

An incident is proving difficult to resolve. A technician informs their manager that more resource is

needed to restore the service.

What has taken place?

Options:

A.

A functional escalation

B.

A service level escalation

C.

An incident resolution

D.

A hierarchic escalation

Question 31

What are customers of IT services who do NOT work in the same organization as the service provider known as?

Options:

A.

Strategic customers

B.

External customers

C.

Valued customers

D.

Internal customers

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Exam Code: ITIL-Foundation
Exam Name: ITIL Foundation Certification - IT Service Management
Last Update: Nov 23, 2024
Questions: 324
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