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ITIL Foundation Level ITIL-Foundation Passing Score

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Question 8

Which role is responsible for carrying out the activities of a process?

Options:

A.

Process owner

B.

Change manager

C.

Service manager

D.

Process practitioner

Question 9

Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?

Options:

A.

RACI model

B.

Incident model

C.

Continual service improvement (CSI) approach

D.

The Deming Cycle

Question 10

Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?

Options:

A.

The IT director

B.

The process owner

C.

The service owner

D.

The customer

Question 11

What guidance does ITIL give on the frequency of production of service reporting?

Options:

A.

Service reporting intervals must be defined and agreed with the customers

B.

Reporting intervals should be set by the service provider

C.

Reports should be produced weekly

D.

Service reporting intervals must be the same for all services

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Exam Code: ITIL-Foundation
Exam Name: ITIL Foundation Certification - IT Service Management
Last Update: Dec 28, 2024
Questions: 324
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