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ITIL-Foundation Exam Results

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Question 12

Which process would ensure that utility and warranty requirements are properly addressed in service designs?

Options:

A.

Availability management

B.

Capacity management

C.

Design coordination

D.

Release management

Question 13

Which statement about the emergency change advisory board (ECAB) is CORRECT?

Options:

A.

The ECAB considers every high priority request for change

B.

Amongst the duties of the ECAB is the review of completed emergency changes

C.

The ECAB will be used for emergency changes where there may not be time to call a full CAB

D.

The ECAB will be chaired by the IT director

Question 14

Remediation planning is BEST described in which of the following ways?

Options:

A.

Planning how to recover the cost of a change

B.

Planning the steps required to be taken if a change is unsuccessful

C.

Planning how to compensate a user for a failed change

D.

Planning how to advise the change requestor of a failed change

Question 15

When can a known error record be raised?

1. At any time it would be useful to do so

2. After a workaround has been found

Options:

A.

2 only

B.

1 only

C.

Neither of the above

D.

Both of the above

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Exam Code: ITIL-Foundation
Exam Name: ITIL Foundation Certification - IT Service Management
Last Update: Dec 28, 2024
Questions: 324
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