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Question 16

The consideration of value creation is a principle of which stage of the service lifecycle?

Options:

A.

Continual service improvement

B.

Service strategy

C.

Service design

D.

Service transition

Question 17

At which stage of the service lifecycle should the processes necessary to operate a new service be defined?

Options:

A.

Service design: Design the processes

B.

Service strategy: Develop the offerings

C.

Service transition: Plan and prepare for deployment

D.

Service operation: IT operations management

Question 18

Which one of the following do technology metrics measure?

Options:

A.

Components

B.

Processes

C.

The end-to-end service

D.

Customer satisfaction

Question 19

The design of IT services requires the effective and efficient use of “the four Ps”. What are these four Ps?

Options:

A.

People, process, partners, performance

B.

Performance, process, products, plans

C.

People, process, products, partners

D.

People, products, plans, partners

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Exam Code: ITIL-Foundation
Exam Name: ITIL Foundation Certification - IT Service Management
Last Update: Dec 28, 2024
Questions: 324
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