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ITIL-Foundation Premium Exam Questions

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Question 32

Which is the correct definition of a customer facing service?

Options:

A.

One which directly supports the business processes of customers

B.

A service that cannot be allowed to fail

C.

One which is not covered by a service level agreement

D.

A service not directly used by the business

Question 33

Which of the following are sources of best practice?

1. Academic research

2. Internal experience

3. Industry practices

Options:

A.

All of the above

B.

1 and 3 only

C.

1 and 2 only

D.

2 and 3 only

Question 34

What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?

Options:

A.

Business services

B.

Component services

C.

Supporting services

D.

Customer services

Question 35

Which of the following is the best definition of service management?

Options:

A.

The ability to keep services highly available to meet the business needs

B.

A set of specialized organizational capabilities for providing value to customers in the form of services

C.

A complete set of all the documentation required to deliver world class services to customers

D.

An internationally recognized methodology to provide valuable services to customers

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ITIL Foundation Level ITIL-Foundation Passing Score, ITIL-Foundation Exam Results, ITIL ITIL-Foundation Online Access, Ace Your ITIL-Foundation ITIL Foundation Level Exam, New Release ITIL-Foundation ITIL Foundation Level Questions, ITIL ITIL-Foundation Based on Real Exam Environment, ITIL-Foundation Premium Exam Questions, Free Access ITIL ITIL-Foundation New Release, ITIL ITIL Foundation Level ITIL-Foundation New Questions, ITIL Foundation Level ITIL-Foundation Release Date,
Exam Code: ITIL-Foundation
Exam Name: ITIL Foundation Certification - IT Service Management
Last Update: Nov 27, 2024
Questions: 324
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