CIS-CSM Exam Dumps - ServiceNow CIS-Customer Service Management Questions and Answers

Which roles are responsible for maintaining account team membership? (Choose two.)

During which Now Create stage are workshops conducted?

True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent Workspace.

Options are :

Partner admin contacts have access to the data of both their partner accounts and customer accounts.

What is the equivalent of NOT selecting any group, when configuring multiple active configurations of OpenFrame?

What is required to enable the Follow the sun field on the Customer Service Case form?

Regarding Account Teams, what is the purpose of marking a role as 'unique'?

On the Customer Service Portal which personas can see work orders from their company hierarchy? (Choose two.)

Which application must be activated to enable customers to check in on-line for future appointments?

Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports which of the following decisions? (Choose two.)