CIS-CSM Exam Dumps - ServiceNow CIS-Customer Service Management Questions and Answers

Web

Social

Chat

Email

Synchronization of all child cases as well as children of child cases on all levels

Child cases to be separated from Parent cases and will not be synchronized automatically

Parent cases to automatically generate child cases when all fields are filled out thus, synchronized auto-population

Enabling the Customer Service agent to create cases so that all the children cases can be managed by managing the parent case

Change Records and Request Records

Request Records and Escalations

Problem Records and Incident Records

Problem Records and Escalations

Installed Products

Install Base Items

Assets

Sold Products

Configuration Items

Cases cannot be created from any of the social channels

Cases are NOT created automatically from any of the social channels

Cases can be created automatically depending on which social channel is used

Cases are created automatically from all of the social channels

Hard to influence

Prospective Most Voted

Retrospective

Easy to influence

Product Model

Account

Service Contract

Contact

Install Base Item

Account

Sold Product

Consumer

Case

Document current and known issues

Provide answers and responses to common issues or questions

Information about customer’s service contract

Share product information

Case Playbook for product Support

Case playbook for Onboarding

Case playbook for Billing

Case playbook for Accounts

Case playbook for Complaints