CIS-CSM Exam Dumps - ServiceNow CIS-Customer Service Management Questions and Answers

Can Read user criteria

Whitelist all other groups from the Knowledge Base

Hide the Knowledge Base from the Knowledge Base Portal

Cannot Contribute user criteria

Only one other plugin - Field Service Management Plugin

No other Plugins

Only two other plugins - Portal and Case Management

Many other plugins at the same time

webDAV-compilant

Web-based

WebDAV-versioned

Web-configurable

External (snc_external)

Account Contact (sn_cusiometservice.accouni_contactf

Cusiomer(sn_customerservice.customer)

Case Creator (sn_customer service, case creator)

See the detailed configurations of the products and services deployed for a customer to determine me action needed

Monitor alerts for operational services and configuration items that affect service health

Trace information provided m a case to the right product or service to which it relates

Close an upsell of related products and services not yet purchased by a customer

Maybe

No

Yes

I don't know

It increases security by automatically granting access to cases based on access to sold product.

It defaults the responsibility for access management to the customer.

It defaults the responsibility for access management to the customer service agent.

It improves the customer experience by enabling related parties to track and collaborate on cases.

Cancelled

Resolved

Awaiting Info

In Progress

Closed

New

Reduces call volume

Makes it easier for Agents to manage case volume

Allows access to Knowledge Articles that are related to products owned by a customer

Information about customer’s service contract