CFM Exam Dumps - IFMA Facility Manager Questions and Answers

When implementing an Integrated Workplace Management System (IWMS), failing to capture requirements correctly at the start impacts cost and schedule (Option A).

Why Option A is Correct?

Poorly defined requirements lead to scope creep, rework, and misalignment with business needs, increasing costs and delays.

A well-defined IWMS strategy ensures seamless integration, proper software configuration, and efficient implementation.

IFMA’s Technology Core Competency emphasizes that FM professionals must define clear goals and requirements upfront to avoid costly modifications later.

Why Other Options Are Incorrect?

Option B (Temperature control and cost): IWMS implementation does not directly impact HVAC performance or temperature control.

Option C (Special relations and utilizing color): IWMS is a digital system and not related to spatial aesthetics or color design.

Risk management involves identifying, assessing, and mitigating risks that could result in liability. This process includes:

Implementing safety procedures and compliance measures.

Training employees on risk mitigation strategies.

Developing emergency response and contingency plans.

Why the other options are incorrect:

(B) Risk avoidance seeks to eliminate risk altogether but is not always feasible.

(C) Liability management is a subset of risk management but does not encompass the entire process.

(D) Limited liability analysis is a financial strategy, not a risk mitigation process​.

Off-gassing the carpet off-site (Option C) is the best approach to reduce indoor air quality (IAQ) issues caused by volatile organic compounds (VOCs).

Why Option C is Correct?

New carpets release VOCs, which can cause headaches, respiratory issues, and poor indoor air quality.

Off-gassing before installation reduces exposure to occupants.

IFMA’s Environmental Stewardship & Sustainability Core Competency emphasizes proactive indoor air quality management.

Why Other Options Are Incorrect?

Option A (Wrapping carpet in plastic): Trapping carpet in plastic may intensify VOC buildup and does not remove harmful chemicals.

Option B (Opening windows): While ventilation helps, off-gassing before installation is the most effective solution.

The primary reason CMMS implementations fail is user resistance to change. This resistance stems from several factors, including lack of proper training, fear of new technology, and reluctance to deviate from established workflows. Effective CMMS implementation requires not just technological adoption but also a shift in workplace culture, which can be difficult without proper engagement and training programs. Additionally, facility managers must ensure that users understand the benefits of CMMS, such as improved asset tracking, reduced downtime, and streamlined maintenance operations​.

Adaptive change refers to modifications in policies, procedures, or behaviors in response to evolving needs. The IFMA Change Management framework highlights that policy shifts (e.g., remote work policies) exemplify adaptive change​.

Option B (New policy for working from home) is correct because it adapts organizational culture and work practices.

Option A (New product division) is a business expansion, not an internal adaptation.

Option C (Employee education) is personal growth, not organizational adaptation.

Option D (New head office construction) is a structural change, not an adaptive change.

Adaptive change typically focuses on organizational flexibility and behavioral adjustments​.

A prioritized list of critical facilities and systems (Option B) ensures that resources are allocated to the most essential areas first after a disaster.

Why Option B is Correct?

Facilities and systems that are critical to business operations must be restored first.

This list helps emergency teams focus on the most urgent repair and recovery efforts.

IFMA’s Emergency Preparedness & Business Continuity Core Competency emphasizes prioritization in disaster recovery planning.

Why Other Options Are Incorrect?

Option A (Contact information for emergency personnel): While useful, it does not help prioritize resource allocation.

Option C (Personnel recall list): While important for staffing, it does not prioritize facilities and systems for recovery.

Developing a performance improvement plan (PIP) is the best approach as it aligns with IFMA’s core competency in Leadership and Strategy, which emphasizes employee development, motivation, and productivity improvement​.

Performance Evaluation: Facility managers must assess performance issues objectively and identify specific areas where improvement is needed.

Coaching and Training: Providing support, mentorship, and training ensures employees have the necessary tools to succeed.

Action Plan: A structured PIP outlines clear expectations, performance metrics, and a timeline for improvement.

A, using the engineer as a negative example, is unprofessional and can damage team morale. B, reporting to HR, should only be considered if there is a behavioral issue or policy violation. D, allowing the employee to correct deficiencies independently, does not provide sufficient managerial oversight​.

By developing a performance improvement plan, the facility manager fosters a supportive and productive work environment, ensuring alignment with both employee development and business objectives​.

The first step in developing a strategic facility technology plan is to conduct an assessment of existing technology to establish a baseline. This includes:

Evaluating current systems and infrastructure to identify strengths and weaknesses.

Determining gaps between current and desired capabilities.

Understanding integration challenges with future technologies.

Why the other options are incorrect:

(A) Determining employee skills comes after identifying technological needs.

(B) Reviewing corporate plans for renovations is important but does not directly address technology planning.

(C) Researching new technologies is valuable but should be done after assessing what is currently in place​.

Intentional, accidental, or natural disasters are classified as "threats" (B).

Threats refer to potential risks that can disrupt business continuity, including natural disasters, cyber-attacks, and human-caused incidents.

Why not other options?

(A) "Situations" is too broad and does not specifically indicate risk or danger.

(C) "Casualties" refers to the aftermath (injuries or fatalities) rather than the event itself.

(D) "Warnings" are preemptive alerts, not the disasters themselves.

The best initial response to a power struggle in a project team is to reestablish meeting guidelines (Option A).

Why Option A is Correct?

Reestablishing clear expectations, roles, and communication norms helps resolve conflicts without escalation.

IFMA’s Human Factors and Leadership & Strategy competencies emphasize that FM professionals must facilitate collaboration and team alignment in cross-functional projects.

Clear meeting guidelines help maintain focus on project objectives rather than departmental conflicts.

Why Other Options Are Incorrect?

Option B (Reassign additional members from each department): Adding more people does not resolve underlying conflicts and may create further division.

Option C (Reassign project managers): Changing leadership midway through a project can disrupt progress and should be a last resort.