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Apple-Device-Support Exam Dumps - Apple Certified Support Professional Questions and Answers

Question # 4

Where can you add a VPN configuration in macOS?

Options:

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Question # 5

Safari profiles aren’t syncing between a user’s Mac and iPhone. What should you verify on the user’s devices to resolve this issue?

Options:

A.

Profile syncing is turned on for the Apple Account.

B.

Safari extensions are turned on in the iCloud section of Apple Account settings.

C.

Safari is turned on in the iCloud section of Apple Account settings.

D.

Private Relay is turned on in the iCloud section of Apple Account settings.

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Question # 6

A user migrated to their new iPhone using a Mac backup of their old iPhone. The user reports their Health and Activity data is missing. Why is the Health and Activity data missing?

Options:

A.

The user deselected Health and Activity data when they backed up their iPhone.

B.

Health and Activity data isn’t backed up when backing up to a computer.

C.

The user restored from an unencrypted backup.

D.

The user deselected Health and Activity data when they restored their backup.

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Question # 7

You install software that contains a system extension on a Mac. An alert appears. What should you do?

Options:

A.

Restart the Mac in Safe Mode, and use Control Center to reinstall the extension.

B.

Use System Information to inspect and notarize the extension, then restart the Mac.

C.

Open Migration Assistant, and update the extension to be compatible with the current version of macOS.

D.

Open Privacy & Security settings, allow the extension, and restart the Mac.

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Question # 8

A user created an encrypted backup of their iPhone on a Mac. Because they forgot the backup password, they can’t restore the encrypted backup. What must the user do to create a new encrypted backup with a new password?

Options:

A.

Use the Reset All Settings option in Settings.

B.

Create a new encrypted backup on a different Mac.

C.

Use the Reset Network Settings option in Settings.

D.

Restart their iPhone and reconnect it to the Mac.

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Question # 9

What should you do to run system diagnostics on Mac?

Options:

A.

In Activity Monitor, go to View > Run System Diagnostics.

B.

In Console, go to View > Run System Diagnostics.

C.

In Feedback Assistant, choose System Diagnostics from the pop-up menu.

D.

In Diagnostic Reporter, choose System Diagnostics from the pop-up menu.

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Question # 10

Which are two requirements to sync Safari profiles automatically between devices? (Select two.)

Options:

A.

Two-factor authentication

B.

Contact Key Verification

C.

Safari turned on in the iCloud section of Apple Account settings

D.

Devices with the same Sign-In & Security settings

E.

Devices signed in using the same Apple Account

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Question # 11

A user reports that the keyboard on their Mac needs replacement. They say about 10 keys on the right side of the keyboard are producing incorrect characters when pressed. What is the most likely explanation?

Options:

A.

Game Mode is active.

B.

Mouse Keys is active.

C.

The keyboard needs replacement.

D.

Sticky Keys is active.

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Question # 12

Which of these is a Continuity feature?

Options:

A.

iCloud Keychain

B.

Notifications

C.

Universal Clipboard

D.

Siri

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Question # 13

Which of these would you need to use Continuity features?

Options:

A.

Siri turned on for all devices

B.

All devices connected to the same SSID

C.

Wi-Fi turned on for all devices

D.

All devices signed in to a different Apple Account

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Exam Name: Apple Device Support Exam (SUP-2025)
Last Update: Mar 30, 2025
Questions: 216
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