Apple-Device-Support Exam Dumps - Apple Certified Support Professional Questions and Answers

A Managed Apple Account, created by organizations via Apple Business Manager or Apple School Manager, is designed for institutional use and has restricted features compared to a personal Apple Account. While Managed Apple Accounts support iCloud services like iCloud Drive and iCloud Keychain for productivity and security, they do not include access to the Health app or Health data syncing. This limitation exists because Health data is personal and not relevant to organizational management, which focuses on work-related functionality.

Option A (iCloud Keychain) is available for password management in managed environments.

Option B (iCloud Drive) is supported for file storage and collaboration.

Option C (News) may be restricted in some configurations, but it’s not inherently unavailable with Managed Apple Accounts.

Option D (Health) is unavailable because it’s tied to personal health tracking, not organizational use.This is documented in Apple’s "Managed Apple Accounts" guide(support.apple.com/guide/apple-business-manager), which outlines supported features as of 2025.

For Apple silicon Macs, hold the power button until startup options appear, then pressCommand-Dto start Apple Diagnostics.

Option A: Shift is for Safe Mode.

Option C: Option-D isn’t valid here.

Option D: D alone works on Intel, not always silicon.

Option B: Correct for 2025 silicon Macs.References: Apple Support - "Use Apple Diagnostics" (support.apple.com/HT202731).

B:VPN/proxy can block access to Apple’s update servers, preventing detection.

C:MDM can defer updates (e.g., 90 days) on managed devices.

Option A: Signing affects installation, not visibility.

Option D: Backup isn’t required to see updates.

Option E: Charge level affects installation, not availability.References: Apple Support - "Update your iPhone" (support.apple.com/HT204204); "MDM restrictions" (support.apple.com/HT204142).

System Integrity Protection (SIP)restricts root user actions, protecting critical system files and processes from modification, even with admin privileges. Enabled by default since macOS Sierra.

Option A: XProtect scans for malware, not limits root.

Option B: Full Disk Access grants permissions, not restricts.

Option D: Secure Enclave handles encryption, not root limits.

Option C: Correct—SIP enforces security.References: Apple Support - "About System Integrity Protection" (support.apple.com/HT204899).

With FileVault enabled, macOS Recovery requires unlocking the encrypted disk by selecting an admin user and entering their password at startup.

Option A: Disk Utility mounting isn’t the initial step.

Option C: MFA isn’t used here.

Option D: Recovery Lock is MDM-specific, not FileVault.

Option B: Correct—unlocks FileVault.References: Apple Support - "Use macOS Recovery with FileVault" (support.apple.com/HT201314).

Thetccutilcommand in Terminal manages the Transparency, Consent, and Control (TCC) database, controlling app privacy permissions (e.g., camera, microphone). Example: tccutil reset All resets all permissions.

Option B: dscl manages directory services, not privacy.

Option C: ifconfig configures network interfaces.

Option D: Sysadminctl manages system accounts, not TCC.

Option A: Correct for macOS privacy management.References: Apple Developer - "TCC Command Line" (developer.apple.com/documentation).

macOS supports reading NTFS (Windows default) natively but only writes to it with third-party software. This matches the user’s read-only issue.

Option B: exFAT is fully read/write on macOS.

Option C: FAT32 is read/write compatible.

Option D: macOS Extended is macOS-native and read/write.

Option A: Correct—NTFS is read-only by default.References: Apple Support - "File system formats on Mac" (support.apple.com/HT601397).

iCloud backups require the device to be on Wi-Fi, locked, and charging—ensuring minimal disruption.

Option A: Full charge isn’t needed; iCloud Backup is inSettings > [user name] > iCloud.

Option C: Unlocked prevents backup.

Option D: No “General > Backup” path.

Option B: Correct—standard conditions.References: Apple Support - "Back up your iPhone with iCloud" (support.apple.com/HT207428).

Rapid Security Responsedelivers urgent security patches between major updates, enhancing protection without a full OS upgrade.

Option B: Notifications aren’t part of this.

Option C: App downloads aren’t restricted.

Option D: No report is displayed.

Option A: Correct—security focus.References: Apple Support - "Rapid Security Response" (support.apple.com/HT213340).

Passkeys use public-private key pairs synced via iCloud Keychain, making them resistant to phishing as they’re site-specific and not entered manually.

Option A: Shared secrets aren’t the mechanism.

Option B: Platform exclusivity isn’t the reason.

Option C: XProtect isn’t involved.

Option D: Correct—phishing resistance is key.References: Apple Support - "Use passkeys" (support.apple.com/HT213305).