Apple-Device-Support Exam Dumps - Apple Certified Support Professional Questions and Answers

System extensions on macOS (e.g., kernel extensions pre-Sonoma, replaced by system extensions) may trigger alerts if they’re unsigned, blocked by Gatekeeper, or incompatible. The alert typically suggests the extension is unapproved or failed to load. The best action is tocontact the developerfor support, as they can provide an updated, signed version or instructions to resolve the issue.

Option A (System Information) shows extension details but can’t notarize them—Apple’s notarization is developer-side.

Option C (Migration Assistant) transfers data, not updates extensions.

Option D (Safe Mode) disables extensions but doesn’t fix the alert.

Option B is proactive and aligns with Apple’s advice. See "If a system extension won’t load" (support.apple.com/HT210999).

B:AirDrop works between different accounts if enabled.

C:AirPlay to Mac functions without account matching.

Option A: Handoff requires same account.

Option D: Sidecar needs same account.

Option E: Auto Unlock requires same account.References: Apple Support - "Continuity requirements" (support.apple.com/HT204681).

iCloud backups on an iPad require sufficient storage space in the user’s iCloud account (5GB free by default, expandable via subscription). If the backup fails, the most common reason is insufficient space, as iCloud won’t proceed if the data exceeds available storage. Check this inSettings > [user name] > iCloud > Manage Storage.

Option A is irrelevant; Managed Apple Accounts support iCloud backups unless restricted by MDM, but the question doesn’t specify this.

Option B (Bluetooth) isn’t required for iCloud backups, which use Wi-Fi.

Option C is correct and a standard troubleshooting step.

Option D (passcode/unlocked) isn’t a requirement; backups occur when locked, on Wi-Fi, and charging.See Apple’s "If you can’t back up to iCloud" (support.apple.com/HT203516).

Encrypted iPhone backups to a Mac (via Finder or iTunes) include additional sensitive data that unencrypted backups exclude for security. The two data types exclusive to encrypted backups are:

Health data(C): Includes Health app records (e.g., steps, heart rate), requiring encryption due to privacy laws like HIPAA.

Saved passwords(D): Includes Wi-Fi passwords and website credentials stored in Keychain, protected by encryption.

Option A (Device passcode) isn’t backed up; it’s a user-set code, not data.

Option B (Face ID) settings aren’t backed up; biometric data is hardware-bound.

Option E (Wallet) backups include card details only with encryption, but it’s not exclusive—other Wallet data syncs via iCloud.Apple confirms this in "About encrypted backups on your iPhone" (support.apple.com/HT205220).

MDM solutions can defer macOS updates (e.g., for 90 days) to ensure compatibility with organizational software. This explains why the work Mac lags behind the personal Mac.

Option A: Bootstrap tokens enable MDM features, not deferrals.

Option C: Personal account sign-in doesn’t block updates.

Option D: Admin rights aren’t required to see updates.

Option B: Correct—MDM deferral is common in managed environments.References: Apple Support - "MDM software updates" (support.apple.com/HT204142).

App Tracking Transparency(iOS 14.5+) prompts apps to request permission for cross-app/website tracking via IDFA.

Option B: Safety Check manages sharing.

Option C: Warns about content, not tracking.

Option D: Private Browsing is Safari-specific.

Option A: Correct—privacy feature.References: Apple Support - "App Tracking Transparency" (support.apple.com/HT212025).

Private Wi-Fi Address(Settings > Wi-Fi > [network] > i) randomizes the MAC address per network. If the organization uses MAC filtering (allowing specific addresses), a randomized MAC prevents connection.

Option A: Limits IP tracking, not MAC.

Option C: Low Data Mode restricts data, not connectivity.

Option D: Location Services doesn’t affect MAC.

Option B: Correct—random MAC clashes with filtering.References: Apple Support - "Use private Wi-Fi addresses" (support.apple.com/HT211227).

 SharePlay is a feature that lets you share your screen, watch videos, listen to music, or work out together with others in a FaceTime call. You can use SharePlay to bring apps, webpages, and more into the conversation. To share your screen in a FaceTime call, you need to tap the Share Content button and then tap Share My Screen. Everyone in the call can see what’s on your screen until you stop sharing, but they can’t control anything on your device. If you get any notifications while sharing your screen, others won’t be able to see them. SharePlay requires iOS or iPadOS 15.1 or later on your iPhone or iPad, or macOS Monterey or later on your Mac. References:

Apple Device Support Exam Prep Guide, page 6

Share your screen in FaceTime on your iPhone or iPad

Share your screen in a FaceTime call on iPhone

Two-factor authentication is an extra layer of security for your Apple ID, designed to make sure that you’re the only one who can access your account—even if someone else knows your password1. When you sign in with your Apple ID for the first time on a new device or on the web, you need both your password and the six-digit verification code that’s automatically displayed on your trusted devices1. A trusted device is a device that you’ve already signed in to with your Apple ID and that can receive verification codes1. You can also add or remove trusted devices and phone numbers from your Apple ID account page1. Two features of two-factor authentication for a personal Apple ID are:

It ensures that only the account’s owner can access the account. This is because you need to verify your identity with both your password and a verification code that is sent to adevice or phone number that only you have access to1. This prevents unauthorized access to your account even if your password is compromised or stolen1.

It can be accessed on trusted devices. This means that you can sign in to your Apple ID account on devices that you’ve already verified with two-factor authentication without needing to enter a verification code again1. This makes it easier and faster to access your account on devices that you use frequently and trust1.

References: 1: Two-factor authentication for Apple ID - Apple Support.

 Activation Lock is a feature that prevents unauthorized use of an Apple device after it has been erased. It is enabled automatically when a user turns on Find My on their device. However, for devices that are owned or managed by an organization, there are two types of Activation Lock available: device-linked and user-linked. Device-linked Activation Lock requires Apple School Manager, Apple Business Manager, or Apple Business Essentials and an MDM solution. It allows the MDM solution to control turning Activation Lock on and off through server-side interactions, without depending on the user’s Apple ID or Find My settings. The MDM solution creates and sends a bypass code to Apple servers when it needs to lock or unlock the device. User-linked Activation Lock requires the user to have a personal Apple ID (not a Managed Apple ID) and to turn on Find My on their device. This method allows the user to lock an organization-linked device to their personal Apple ID if the MDM solution has allowed Activation Lock. The MDM solution should request and store a bypass code from the device before allowing the user to turn on Activation Lock. This bypass code can be used to turn off Activation Lock remotely with MDM, or directly on the device, if the user is unable to authenticate with their Apple ID. References:

Activation Lock on Apple devices - Apple Support

Activation Lock: How Apple Admins Can Manage It - Kandji

Disable Activation Lock on Apple devices with Intune