A new problem manager wants a high level view of the activities in problem management.
What module do you recommend?
Your client indicates they would like a way to designate VIP callers on an incident form. How would you accomplish this?
If the Assignment group is empty on an incident record what happens when an agent that is a member of multiple user groups clicks the Assign to the Ul action?
On an incident record, where are the fields fiat appear on the caller lookup select box defined?
TESTED 23 Nov 2024
