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Question 32

What tools are available to the assignee to help resolve an incident?

Choose 2 answers

Options:

A.

Knowledge Articles

B.

Known Errors

C.

Class Manager

D.

Enterprise CMDB Dashboard

E.

Incident Overview Dashboard

Question 33

Users with which role can Communicate a workaround or fix? (Choose two.)

Options:

A.

itil_admin

B.

problem_coordinator

C.

problem_task_analyst

D.

problem_admin

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Exam Code: CIS-ITSM
Exam Name: Certified Implementation Specialist - IT Service Management
Last Update: Nov 23, 2024
Questions: 170
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