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Newly Released ServiceNow CIS-ITSM Exam PDF

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Question 20

Released in Quebec, what tool enables the creation of templates for Catalog Items?

Options:

A.

Template Builder

B.

Template Management

C.

Catalog Wizard

D.

Catalog Builder

E.

Catalog Template Library

Question 21

In release management what controls the movement of the state from Scoping to Awaiting Approval?

Options:

A.

Flow

B.

State model

C.

Manual state selection

D.

Workflow

Question 22

Your customer wants Problem records to be assigned automatically to the Support group associated with the CI on the problem record.

Which business rule already satisfies this requirement?

Options:

A.

Populate Assignment Group based on CI/SO

B.

Populate Assignment Group based on Cl Support Group

C.

Problem Assignment Group based on CI Support Group

D.

ITSM Best Practice Group Assignment

Question 23

Your customer would like to add a field to the Something is Broken record producer form. Which formatter would you use to add the field?

Options:

A.

Form Designer

B.

VEditor

C.

Variable Designer

D.

Record Producer Form Designer

E.

Default Variables Editor

Page: 5 / 8
Exam Code: CIS-ITSM
Exam Name: Certified Implementation Specialist - IT Service Management
Last Update: Dec 26, 2024
Questions: 170
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