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Exactprep CIS-ITSM Questions

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Question 24

What are the components of a Flow Action?

Options:

A.

Processes, Subprocess aid Action Steps

B.

Indexes, Processes and Outputs

C.

Inputs Action Steps and Outputs

D.

Inputs Processes, Subprocesses and Outputs

Question 25

By default, when using Inbound actions, what happens if an email is received which has an Incident watermark?

Options:

A.

Incident SLA clock is un-paused

B.

Incident record is updated, per the action's script Most Voted

C.

Auto-reply sent to sender, recommending they use Portal chat

D.

Incident record is re-set to state = attention required

Question 26

Inside a change flow, you can automate a task with a sequence of related steps, like looking up a record, creating a record, or applying a policy. What is this component of the flow called?

Options:

A.

Flow Actions

B.

Flow Activities

C.

Flow Steps

D.

Action Pills

E.

Flow Tasks

Question 27

Which baseline Change Flow automatically generates a Change task, for Post Implementation Review?

Options:

A.

Change - Emergency - Review

B.

Change - Emergency - Authorize

C.

Change - P1 - Review

D.

Change - Major Incident - Authorize

E.

Change - Emergency - PIRQUESTION NO:

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Exam Code: CIS-ITSM
Exam Name: Certified Implementation Specialist - IT Service Management
Last Update: Dec 26, 2024
Questions: 170
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