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Question 12

A global manufacturing organization is dealing with a high level of attrition among machine operators as well as difficulty recruiting machine operators at a recently acquired factory. The HR director is attempting to address the issue. During exit interviews, multiple employees mention they are leaving to take higher-paying jobs at other companies in the area. The HR director of the factory in that country believes that the company needs to raise the salaries of the machine operators to address this. The HR director contacts the chief human resource officer (CHRO) to discuss the need for a salary adjustment. The CHRO is located in another country and has never been to the country where the factory is located. The CHRO reviews the most recent salary study for the region and indicates that the salaries the company is paying are competitive with other companies in the region. The CHRO also says that due to recent increases in operating expenses and declines in revenue, it would be financially irresponsible to provide raises.

If the HR director does secure a salary raise for the machine operators, how should the HR director assess whether it is effective in dealing with the machine operator recruitment and retention problem?

Options:

A.

Conduct monthly pulse surveys with machine operators to gauge the overall morale of the machine operators.

B.

Compare machine operator turnover statistics in the year following the raise to the year before the raise.

C.

Conduct focus groups with machine operators to gauge their sentiments regarding the raise.

D.

Review time-to-fill statistics for all machinist vacancies both before and after the raise.

Question 13

A start-up company specializing in technology is acquired by a larger international organization located in a foreign country. Following the acquisition, a manager from the international company schedules a virtual social hour so employees on the manager's team can bond outside of work hours. During the virtual social hour, employees from the start-up experience difficulties understanding the international employees due to language barriers. An employee from the start-up writes an inappropriate comment making fun of how the international employees speak intending to send it to a co-worker but accidentally sends the message to the whole team. The manager reports the employee's behavior to an HR specialist, who documents the incident. A few weeks later the HR specialist receives an email from the employee who sent the message indicating that the employee's manager is acting hostile toward the employee, and the employee's manager mentioned that the international company should never have acquired the start-up.

The HR specialist is concerned the manager's negative comment about the acquisition will lead to other employees having negative opinions about the acquisition. Which action should the HR specialist take to address this concern?

Options:

A.

Inform senior leadership that managers are sharing negative comments about the acquisition.

B.

Suggest that any employees who are anxious about the acquisition talk to HR about their concerns.

C.

Coach the manager regarding effective communication options.

D.

Ask the manager how many others saw the comment to understand how disruptive the comment might be.

Question 14

During an initial client meeting for a consulting project which is key to ensuring a successful engagement?

Options:

A.

Understanding the client organization's culture

B.

Understanding the limits of one's own expertise

C.

Setting mutual project-related expectations

D.

Planning the timeline and scope of the project

Question 15

Which payment system disrupts the standard payroll cycle?

Options:

A.

Flexible earned wage access

B.

Pay advance programs

C.

Adaptable work arrangements

D.

Retirement account loan programs

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Exam Code: SHRM-SCP
Exam Name: SHRM Senior Certified Professional
Last Update: Oct 4, 2024
Questions: 134
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