Newly Released SHRM SHRM-SCP Exam PDF

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Question 28

After a compensation study, the HR director learns that newly hired nurses have been paid higher wages than incumbent nurses for the past three years. Which is a cause for internal pay compression?

Options:

The market is flooded with highly qualified candidates for nursing positions.

The company has not adjusted pay ranges in light of changes in the market.

The company has not offered a cost-of-living increase recently.

The company allows managers to make salary decisions independent of HR.

Question 29

A regional government office runs a media broadcasting station that is funded almost entirely by individual and corporate donations. An eight-person team is in charge of planning and coordinating the receipt of gifts including entertaining guests with the CEO and asking philanthropists for large contributions. The manager of the team is results-driven and has consistently led the team to achieve challenging goals for five years. The manager recently moved further away from the office to afford higher quality education. The manager sends an urgent email to the HR director indicating an immediate need to work remotely three days per week. The manager also wants to avoid commuting traffic and come into the office after 11 am. The office has a flexible schedule policy but it has not been reviewed in some time.

The office is composed of salaried employees who manage production and operations and hourly shift-work employees who carry out facility maintenance and food service. What should the HR director do to ensure policy revisions are fair for all employees?

Options:

Allow all office employees to utilize the telework option after receiving approval from their supervisors.

Conduct an analysis to determine how the policy revision will affect both salaried and hourly staff members.

Ask the CEO to identify the amount of telework that is likely to be approved for different positions.

Review the current policy for telework options for salaried and hourly staff members.

Question 30

What job evaluation approach should be used to determine the degree to which jobs being evaluated are composed of selected compensable factors?

Options:

Ranking

Job classification

Point method

Wage curves

Question 31

In one of the warehouses of a retail company, several international employees complain to HR that the warehouse manager has forbidden them from speaking in their native language in the workplace. The HR manager speaks with the warehouse manager, who says there have been several reports that the international employees only interact with each other and they have difficulty conversing with the local employees due to language barriers. The HR manager also learns that the international employees can speak the primary language used in the company well enough to understand instructions from their supervisors. Fortunately, there have been no incidents of safety issues where language has been a barrier between local and international employees. However, senior management believes there is a lack of rapport between local and international employees and instructs the HR manager to resolve the issue.

Which action should the HR manager take to address the international employees' complaints about the warehouse manager?

Options:

Communicate to the international employees that senior management believes there is a lack of rapport between the local and international employees

Consult with senior management about whether it is acceptable to forbid international employees from speaking in their native language in the workplace.

Ask the warehouse manager if there is a business need to forbid international employees from speaking in their native language.

Instruct the warehouse manager to attend a diversity, equity and inclusion.

Answer:

Explanation:

Diversity, Equity, and Inclusion (DEI) Training:

Education and Awareness: DEI training can help the warehouse manager understand the importance of allowing employees to speak their native language and how it contributes to a diverse and inclusive workplace.

Policy Compliance: Ensures that the warehouse manager is aware of and complies with company policies and legal requirements related to language use and discrimination.

[Reference: SHRM highlights the importance of DEI training in promoting a respectful and inclusive work environment (SHRM, Developing and Implementing an Effective Diversity and Inclusion Program)., Improving Workplace Relationships:, Building Rapport: Training can provide strategies for fostering better relationships between local and international employees, addressing the reported lack of rapport., Communication Skills: Equips the manager with skills to manage a diverse workforce effectively and to encourage positive interactions among employees., Reference: Effective DEI programs can improve interpersonal relationships and enhance overall workplace culture (SHRM, Building a High-Performance Team)., Addressing Complaints:, Policy Enforcement: Clearly communicate that forbidding employees from speaking their native language is not acceptable unless there is a legitimate business need, and ensure that this policy is enforced consistently., Support for International Employees: Provide support to international employees, such as language assistance programs or cultural awareness training for all employees., Reference: SHRM recommends clear policies and consistent enforcement to address workplace discrimination and ensure an inclusive environment (SHRM, Handling Complaints of Discrimination)., References:, SHRM. (n.d.). Developing and Implementing an Effective Diversity and Inclusion Program. Society for Human Resource Management., SHRM. (n.d.). Building a High-Performance Team. Society for Human Resource Management., SHRM. (n.d.). Handling Complaints of Discrimination. Society for Human Resource Management., ]

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